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Guest Relations Executive

Guest Relations Executive

goSTOPSaurangabad, India
15 days ago
Job description

Job Title : Guest Relations Executive / Senior Guest Relations Executive

Location : Goa

We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in North India, fostering a welcoming and vibrant atmosphere for all visitors.

Roles and Responsibilities

  • Guest Services : Greet and welcome guests with a pleasant demeanor, providing excellent

customer service throughout their stay.

  • Front Desk Operations : Manage check-ins and check-outs efficiently, ensuring accurate

    • completion of all necessary documentation.

  • Communication : Handle phone calls, messages, and inquiries, redirecting them to relevant

    • departments when necessary.

  • Administrative Support : Maintain and organize files, records, and documents, updating them as

    • needed. Create and manage spreadsheets for reporting and operational needs.

  • Property Management Support :

    • ○ Conduct inventory checks and maintain records.

    ○ Assist in the procurement of monthly supplies.

    ○ Step in as the property in-charge during the absence of the property manager.

  • Food and Beverage Assistance : Support the service of food and beverages to ensure guest

    • satisfaction.

  • Bookkeeping Assistance : Issue invoices, checks, and assist in basic bookkeeping tasks.
  • Cross-Location Travel : Be willing to travel to other properties in South and West India when

    • required.

    Qualifications / Knowledge / Experience

  • A minimum of 6 months of industrial training or relevant experience in hospitality.
  • A pleasant personality and excellent verbal and written communication skills.
  • Final-year student or graduate from a Hotel Management program is preferred.
  • Flexibility and enthusiasm for traveling across our properties.

    • What We Offer

  • Compensation : A competitive salary, plus PLI, Provident Fund, and ESIC.
  • Performance Incentives : Performance-linked incentives of up to 35% of the gross salary.
  • Additional Perks : Complimentary accommodation and meals provided by the company.
  • The opportunity to work at multiple PAN India locations.
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