ServiceNow Administrator

ServiceNow Administrator

Position Summary :

We are seeking an experienced ServiceNow Administrator

with mandatory domain separation expertise

to support our multi-tenant ServiceNow environment. The successful candidate will be responsible for resolution and troubleshooting of platform-related incidents and problems, reporting, contact management, user management, and maintaining our CMDB while supporting both MSP and NOC operations through Customer Service Management.

Key Responsibilities :

Incident Management & Resolution

Monitor, triage, and resolve ServiceNow platform incidents across multiple domains

Perform root cause analysis and implement corrective actions to prevent recurring issues

Collaborate with cross-functional teams to ensure timely incident resolution

Maintain incident documentation and knowledge base articles

System Administration & Maintenance

Administer ServiceNow instances with domain separation configurations

Assist with system upgrade cycles and release management

Develop and execute fix scripts to update system-wide records

Perform regular system health checks and preventive maintenance

Manage user access, roles, and permissions across separated domains

Reporting & Analytics

Create and maintain operational dashboards and reports for stakeholders

Generate KPI reports for MSP and NOC operations

Develop custom reports to support business requirements

Monitor system performance metrics and usage analytics

Contact & Configuration Management

Maintain accurate contact databases and user records

Update and validate CMDB data integrity across domains

Manage asset lifecycle processes and documentation

Ensure data consistency and quality across all modules

MSP & NOC Support

Provide technical support for Managed Service Provider operations

Support Network Operations Center activities and workflows

Configure and customize applications to meet operational requirements

Assist with service catalog management and workflow automation

Required Qualifications :

Essential Requirements :

Proven experience with ServiceNow domain separation implementation and management

Strong understanding of ServiceNow platform architecture and modules

Experience with fix scripts, business rules, and workflow development

Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting

Knowledge of ITIL processes and best practices

Experience supporting MSP and NOC environments

Strong analytical and problem-solving skills

Proficiency in navigating both Now UI and Workspace views

Excellent communication and documentation abilities

Preferred Certifications :

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Implementation Specialist - Service Provider (CIS-SP)

ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM)

Technical Skills :

ServiceNow platform administration (3+ years minimum)

Domain separation configuration and management

CMDB and Asset Management

Incident and Problem Management

Service Portal configuration

Integration experience (REST / SOAP APIs)

Database management and SQL knowledge

Additional Requirements :

Bachelor's degree in Information Technology, Computer Science, or related field preferred

Ability to work effectively in a fast-paced, 24 / 7 operational environment

Experience with change management processes

Strong attention to detail and organizational skills

Demonstrated ability to work independently and manage multiple priorities

Domain separation experience is mandatory for this position. Candidates without this specific experience will not be considered.