Quality Assurance Manager [T500-23286]

About CIBC India:

CIBC India is a technology and operations hub in Hyderabad, where you’ll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether you’re driving innovation in digital banking or streamlining client onboarding, you’ll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the center of what we do: you’ll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging. We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If you’re ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

BUSINESS UNIT DESCRIPTION:

The Shared Platform Technology Team at CIBC is responsible for developing, maintaining, and supporting the foundational technology platforms and services that are used across multiple business units within the bank. Their work enables efficiency, consistency, and scalability for CIBC’s digital and operational capabilities.

JOB PURPOSE:

The QE Manager is accountable for leading and managing quality engineering and software testing activities across multiple projects, programs, or workstreams. This role ensures the delivery of high-quality solutions by developing and executing comprehensive test strategies, plans, and automation scripts, while driving continuous improvement in QA/QE processes and standards. The incumbent plays a key role in technical evaluation, solution design feedback, and implementation of emerging automation and AI-based testing approaches to expedite delivery, improve quality, and reduce costs.

KEY ACCOUNTABILITIES:

• Operational Excellence
• Project & Team Leadership
• Continuous Improvement
• Technical Evaluation & Quality Engineering
• Quality Assurance
• Quality Management & Problem Solving
• People Management

CROSS-FUNCTIONAL RELATIONSHIPS:

• Develop, publish, manage, and execute test strategies, test plans, test cases, traceability matrices, automation scripts, status reports, defect logs, and exit reports.
• Identify and obtain required test data and test environments to support testing activities.
• Develop, publish, and execute testing estimates and manage financials related to testing.
• Work closely with Onsite QA Manager for daily activities and delivery.
• Manage and lead the testing activities for a workstream, program, or multiple projects/initiatives.
• Lead a team of test analysts, including capacity management, performance management, productivity, quality assurance, and compliance with project requirements.
• Ensure adherence to QA/QE standards and drive the implementation of new standards.
• Own test strategies, test plans, and release sign-off.
• Risk assessment and release readiness decisions.
• Recognize and identify areas for improvement in policies, processes, procedures, and tools/methodologies; implement continuous improvements.
• Track and report QA/QE metrics and KPIs such as velocity and defect slippage.
• Identify, manage, and remediate noncompliance items and deviations.
• Provide input, feedback, and challenge technical designs, assess impacts to testing based on technical details, and develop QA automation solutions.
• Identify and implement automation, AI, or emerging solutions to expedite testing, improve quality, and reduce costs.
• Apply extensive knowledge of software quality assurance activities, tasks, tools, and techniques to evaluate new or enhanced systems and software tools for adherence to functionality and quality requirements.
• Utilize quality management methods, tools, and techniques to create and support an environment that meets organizational needs.
• Apply problem-solving approaches, tools, and techniques to recognize, anticipate, and resolve organizational, operational, or process problems.
• Set appropriate context when assigning work to ensure that individuals’ roles support the achievement of the business unit’s priorities and CIBC’s overall goals.
• Build team and individual capabilities by providing development opportunities such as job shadowing, special projects, and training.
• Manage performance by providing fair and accurate formal and informal feedback, identifying and removing obstacles to performance, and explaining how performance expectations align with business priorities.
• Create a positive work environment and act as an effective role model by championing CIBC’s mission, vision, and values.
• Ensure compliance with policies, standards, guidelines, and controls by applying the policies and controls fairly and consistently so employees understand what to expect.
• Hire the right people in the right jobs to align individual capabilities with job requirements and business unit goals.
• Collaborates with peers, project managers, developers, and business analysts both inside and outside the work unit to identify, discuss, and resolve issues related to testing and quality engineering.
• Interacts regularly with development teams, product owners, and external vendors to establish and monitor service level agreements, define service requirements, and ensure the delivery of quality solutions.
• Works closely with stakeholders to communicate status, metrics, and remediation plans for noncompliance and deviations.

COMPLIANCE REQUIREMENTS / RESPONSIBILITIES:

• As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines, and controls.
• As a manager of people, this job must ensure all employees within the business unit comply with all applicable CIBC and Line of Business policies, standards, guidelines, and controls.

AUTHORITIES / DECISION RIGHTS:

JOB DIMENSIONS:

KNOWLEDGE AND SKILLS:

• As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness.
• As a manager of people, this job has the authority to assign tasks to employees within their span of control, select individuals for hire, assess individual performance, make employee compensation decisions, and take disciplinary measures up to and including termination.
• Responsible for managing testing activities across multiple projects, programs, or workstreams within the organization.
• Directly manages a team of test analysts, overseeing their capacity, performance, and development.
• Accountable for the delivery of testing outcomes impacting the quality and timeliness of project deliverables.
• Provides advisory and support services for the adoption of automation and AI-based testing solutions across the unit.

Knowledge:

• 8+ years of industry and job experience in software quality engineering, quality assurance, and test management. 4-5 yrs of management experience.
• Extensive experience in evaluating systems, software packages, and tools for functionality and quality requirements.
• Strong understanding of quality management methods, tools, and techniques.
• Proficient with Jira, Confluence, and/or other similar Agile, development, and QA tools.
• Proficient in testing and troubleshooting Rest API, SOAP webservices, and gRPC interfaces.
• Strong understanding of API protocols and standards, be able to validate request and response structures, and demonstrate experience integrating and automating. API-driven workflows in complex environments.
• Programming languages commonly used for automation (Python, Java, JavaScript).
• GitHub CoPilot or other Gen AI-based tools.
• Automation scripting Language: Jython (Python +Java).
• Database testing -SQL knowledge, Data Migration and ETL testing.
• UNIX testing skills: running and verification of the batch jobs, reports, or data loads.

Technical Skills:

Must Have:

• Expert in JAVA, Python, VBScript and Object-Oriented Programming.
• Proficient with Rest API, SOAP webservices, and gRPC interfaces.
• Sound knowledge of WSDL, MQ, XSLTs and XPATHs.
• Expertise in SOATest, Postman, XMLSpy and DB Visualize.
• Proficient with Jira, Confluence, and/or other similar Agile, development, and QA tools.
• Database testing -SQL knowledge, Data Migration and ETL testing.
• UNIX testing skills: running and verification of the batch jobs, reports, or data loads.

Nice to Have:

• Experience with programming languages such as Java, Python, C#, with a strong preference using these languages to work with Rest API, SOAP web services, and gRPC.

Skills:

• Excellent verbal and written communication skills
• Strong problem-solving capabilities and ability to implement continuous improvements.
• Ability to lead teams, manage performance, and drive quality outcomes.

Tools:

• Jira, Confluence, and/or other Agile, development, and QA tools.
• Parasoft, Postman, Swagger / OpenAI, Insomnia or any other similar tools.
• DB tools: SQL Developer, DB Visualizer, TOAD.
• Jenkins, JUnit/TestNG.

WORKING CONDITIONS:

This role operates within a normal office environment with little exposure to adverse working conditions.

Privacy:

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