Senior Site Reliability Engineer (Middleware)

Redefine the future of customer experiences. One conversation at a time.

At Nextiva were reimagining how businesses connect bringing together customer experience and team collaboration on a single conversation centric platform. Powered by AI driven by human innovation.

Our culture is forward thinking customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether its through our signature Amazing Service the technology we create or the experiences we cultivate connection is at the core of who we are.

If youre ready to collaborate with incredible people make an impact and help businesses everywhere deliver truly amazing experiences this is where you belong.

Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.

We are looking for a Senior Site Reliability Engineer (SRE) to join our Middleware Engineering this highly dynamic environment youll be responsible for supporting and scaling our Kafka and Elasticsearch infrastructure - core systems that power our SaaS platform.

Were looking for someone who thrives on automation embraces AI-driven observability and is eager to learn and adopt new technologies quickly. Youll not only respond to production issues but proactively build intelligent resilient systems to prevent them.

If you enjoy owning systems end to end writing clean automation and working in a fast-moving team that values innovation this role is for you.

Key Responsibilities

• Triage troubleshoot and resolve complex production issues involving Kafka and Elasticsearch
• Design and build automated monitoring alerting and logging systems - leveraging AI / ML techniques where possible
• Write tools and infrastructure software to support self-healing auto-scaling and incident prevention
• Automate system administration tasks - from patching and upgrades to config and deployment workflows
• Use and manage GitHub extensively for infrastructure-as-code release management and collaboration
• Partner with development QA and performance teams to ensure middleware systems are production-ready
• Participate in the on-call rotation and continuously improve incident response and resolution playbooks
• Mentor junior engineers and contribute to a culture of automation learning and accountability
• Lead large-scale reliability and observability projects in collaboration with global teams

Qualifications

Core Competencies

Nice to Have

Why Join Us Why Join Us

How to Apply

If youre passionate about automation AIOps MLOps and scalable middleware infrastructure and youre ready to move fast learn constantly and own critical systems - wed love to connect with you.

Nextiva DNA (Core Competencies)

Nextivas most successful team members share common traits and behaviors :

Total Rewards

Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best in and out of the office.

Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and / or hourly wages incentives or bonuses.

Coverage Type - Employee Only

At Nextiva were committed to supporting our employees health well-being and professional growth. Join us and build a rewarding career!

#LI-MK1 #LI-Hybrid

Founded in 2008 Nextiva has grown into a global leader trusted by over 100000 businesses and 1M users worldwide. Headquartered in Scottsdale Arizona and with teams across the globe were the future of customer experience and team collaboration through our AI-powered conversation-centric platform.

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Required Experience :

Senior IC

Key Skills

Kubernetes,FMEA,Continuous Improvement,Elasticsearch,Go,Root cause Analysis,Maximo,CMMS,Maintenance,Mechanical Engineering,Manufacturing,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1