It Infrastructure Support Specialist

We’re looking for a hands-on and proactive IT Support & Infrastructure Specialist to join our growing team! If you love solving IT challenges, enjoy setting up systems from scratch, and want to work in a dynamic global environment — this role is for you. 🚀 What You’ll Do : Be the go-to person for all internal IT queries and troubleshooting. Handle onboarding & exit IT setup — from system configuration to access management. Coordinate closely with our PH and US IT teams to ensure standardized global IT practices. Lead the entire IT setup for new office spaces, including : Internet lease line & VPN installation Hardware / software setup for voice and non-voice operations Network security & infrastructure readiness Manage asset tracking, software installation, and IT compliance. Support IT requirements for developers, operations, and support teams. Ensure smooth IT operations while maintaining security and data integrity. 🧠 What We’re Looking For : Bachelor’s degree in Technology / Engineering ( B.Tech preferred ). 3–6 years of IT support or infrastructure experience, ideally in a BPO or RPO environment. Strong knowledge of network setup (VPN, lease lines, firewalls) and system configuration. Experience in setting up and managing office IT infrastructure from the ground up. Excellent troubleshooting and coordination skills. A team player who can also work independently and take ownership. 🌟 Nice to Have : Experience with collaboration tools like Microsoft 365 or Google Workspace. IT certifications (e.G., CompTIA A+, Microsoft Certified : Azure Administrator Associate). Familiarity with IT security and compliance protocols. 🤝 Why Join Us : Opportunity to build and shape IT operations in a growing organization. Work closely with leadership and global teams. A collaborative and supportive work culture. Real impact and visibility from day one. Job Details & Compensation - Location : Pune, India - Work Mode : On-site - Shift : Night Shift - 6 : 30 PM to 3 : 30 AM IST - Salary Range : Competitive as per market standards - Experience Required : 4-8 Years - Expected Joining : Immediate Joiners Preferred Perks & Benefits - Family Health Insurance : Comprehensive coverage for you and your family.

• Provident Fund (PF) : Structured retirement benefits.
• Night Shift Allowances (if applicable) : Additional compensation for US hours.
• Cab Facility : Safe and convenient pick-up / drop for night shifts.
• Performance-Based Rewards & Recognition : Celebrate achievements regularly.
• Fun Culture : Monthly and quarterly events to keep the workplace engaging