Customer Success Specialist

Job Role : Sr. Executive - Customer Success

Job Location : Bangalore

Job Responsibilities :

Identify, build, and nurture relationships with key stakeholders within partner organizations, focusing on driving

joint success.

Collaborate with internal teams, including Customer Success, Sales, and Product, to align resources and strategies to meet partner needs.

Act as the main liaison or a leader between partners and internal teams to foster collaboration, address challenges, and identify new opportunities.

Develop and execute initiatives that drive partner enablement, growth, and engagement, ensuring partners meet their business goals.

Maintain and manage a pipeline of partners, tracking engagement, performance, and areas for improvement.

Work closely with Sales & existing partners to explore up-sell, cross-sell, and renewal opportunities, driving long term growth.

Provide detailed reporting on partner performance, health, and forecast to the management team.

Contribute to the development of the overall partner strategy and ensure its successful execution across regions.

Desired Candidate Profile :

3-5 years of experience in partner management, customer success, or business development, preferably in a SaaS, CPAAS environment.

Proven success in managing and growing relationships with partners or enterprise clients.

Strong ability to communicate complex solutions with clarity and confidence to both technical and non-technical

stakeholders.

Proven track record of exceeding growth targets and driving revenue through partnerships.

High business acumen with experience across multiple industry verticals.

Self-starter with a proactive attitude, capable of working in a fast-paced, dynamic environment.

Strong presentation, negotiation, and interpersonal skills.