Assistant Manager Tech Support

Assistant Manager – Tech Support

Location: Jaipur (Head Office)

Company: WeVOIS Labs Pvt. Ltd.

WeVOIS Labs Pvt. Ltd. is an IoT-driven technology company focused on building smart, scalable, and data-driven solutions for urban infrastructure and field operations. We design and deploy IoT-enabled hardware integrated with SaaS platforms to provide real-time visibility, monitoring, and analytics across large-scale field operations.

We work closely with government bodies, urban local bodies, and enterprises to implement end-to-end technology solutions—from device deployment and software implementation to ongoing support and optimisation.

WeVOIS Labs Pvt. Ltd. is hiring an Assistant Manager – Tech Support who will act as a key link between the technology team, field operations, and clients. The role involves requirement gathering, issue coordination, software implementation support, and ensuring smooth delivery and adoption of technology solutions.

Key Responsibilities

• Act as a bridge between clients, field teams, and the internal tech team
• Understand client requirements and ensure timely fulfilment through coordination with the tech team
• Create wireframes, process flows, and requirement documents to clearly explain expectations to the tech team
• Lead and support software implementation and rollout activities at client locations
• Coordinate between Tech Team & Field Operations for issue resolution and deployment
• Manage issue logs, support tickets, and follow-ups to ensure timely closure
• Conduct product demos, pre-sales/solution walkthroughs, UAT sessions, and training for clients and field teams
• Support client onboarding, adoption, and post-implementation support
  
  

Requirements & Qualifications

• Graduate in IT / Engineering / Computer Applications (preferred)
• 3–6 years of experience in tech support, software implementation, product coordination, or software/product sales support
• Proven exposure to software implementation, deployment, or product rollout
• Strong analytical, problem-solving, communication, and documentation skills
• Ability to understand client needs and convert them into actionable technical requirements
• Willingness to travel frequently for client meetings, implementations, and field coordination
• Exposure to SaaS products and enterprise software models is an added advantage
  
  

Skills: operations,project implementation,software implementation,saas
Skills Required
Software Implementation, Saas, Project Implementation, Operations