Executive Community

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About the Company

GreytHR is a leading provider of HR and payroll software, committed to building a vibrant ecosystem that supports HR professionals. Our Greytribe community is a cornerstone of this vision, serving as an open platform for customers, prospects, and industry experts to connect, learn, and grow together.

About the Role

The Executive – Greytribe Community will be a key evangelist for GreytHR. This role is focused on managing and scaling a vibrant global community where customers, partners, and prospects can connect, share knowledge, and learn from one another. You will be responsible for developing and executing community strategies that foster engagement, drive brand loyalty, and increase customer value. By managing day-to-day operations and converting member insights into actionable opportunities, you will play a crucial role in promoting our product and contributing to overall business growth.

Responsibilities

• Serve as the primary point of contact for the Greytribe community, fostering open discussions on HR topics, industry trends, and product insights.
• Encourage peer-to-peer engagement through Q&A, best practice sharing, and collaboration in forums.
• Publish high-value content (articles, tutorials, polls, product updates) to inform and engage the community.
• Facilitate networking via virtual meetups, webinars, and in-person events.
• Identify and nurture GreytHR Ambassadors / power users to lead discussions, host webinars, and advocate for the brand.
• Share useful GreytHR content in engaging ways that inspire community members.
• Collaborate with Support, Customer Success, Product, and Marketing teams to resolve issues, create relevant content, and promote the GreytHR brand.
• Identify industry trends and co-create nurturing content to bring customers back to the community.
• Organise and oversee live events (open forums, educational sessions, networking opportunities).
• Build relationships with customers, prospects, industry professionals and SME’s.
• Continuously improve the community experience in alignment with other customer channels.
• Seed discussions and engage members to create a healthy, problem-solving forum around both product and domain topics.
• Leverage social media platforms (LinkedIn, Facebook, Twitter, etc.) to connect with users, respond to queries, and spark thought-provoking conversations.
• Gather and summarise customer feedback from the community for Product, Sales, and Marketing teams.
• Manage the technical administration of community platforms, including upgrades and feature adoption.
• Monitor, measure, and report on community health and engagement metrics.
• Implement gamification mechanisms (points, badges, leaderboards) to boost participation.
• Track and analyse community analytics (DAU / MAU, engagement rate, content consumption).
• Identify leads, upsell opportunities, and advocacy initiatives (case studies, testimonials).
• Manage the tiered recognition framework for ambassadors, ensuring rewards and leadership opportunities.

Qualifications

Required Skills

Pay range and compensation package

[Pay range or salary or compensation]

Equal Opportunity Statement

[Include a statement on commitment to diversity and inclusivity.]

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