SAP MDG AMS Support Engineer

Position : SAP MDG AMS Support Engineer

Location : Bangalore(Hybrid)

Duration : Full time

Notice period : Immediate joiner / Serving notice with less than 60 days / Notice is less than 30 days

Position Summary :

We are looking for a detail-oriented and responsive SAP MDG AMS Support Consultant to support ongoing operations for an existing SAP Master Data Governance (MDG) implementation. This role will focus on providing day-to-day support across Material Master , Business Partner – Customer , Business Partner – Supplier , and Finance domains. The ideal candidate will be responsible for resolving support tickets, addressing user queries, and ensuring the stability and reliability of the MDG environment.

Key Responsibilities :

Monitor and manage AMS support tickets related to SAP MDG across Material, Business Partner (Customer & Supplier), and Finance domains.

Monitor and address integration failures like iDoc failures in the data replication from MDG to S4 or the connector between Ariba and MDG

Analyze and resolve defects , configuration issues, and data inconsistencies in a timely and efficient manner.

Respond to business user queries regarding system behavior, data flow, and governance rules.

Collaborate with functional and technical teams to troubleshoot and resolve complex issues.

Document issue resolutions, root cause analyses, and provide knowledge transfer to operational teams.

Participate in functional testing of defect fixes and minor enhancements to ensure system integrity.

Support change management processes by validating fixes in development and quality environments before production deployment.

Maintain a strong understanding of MDG data models , workflows, and Data replication (DRF) with SAP S4 ERP system.

Required Qualifications :

3+ years of experience supporting SAP MDG in an AMS or production support role.

Experience with one or more of the data domains within MDG - Material Master , Business Partner (Customer & Supplier) or Finance domains.

Experience with issue resolution , ticket management tools , and functional testing .

Strong understanding of data governance principles , MDG workflows, and UI behavior.

Ability to communicate effectively with business users and technical teams.

Strong analytical and problem-solving skills.

Preferred Qualifications :

Experience in the Medical Devices or Life Sciences industry.

Familiarity with SAP S / 4HANA , BRF+ , and Web Dynpro .

Exposure to regulated environments (e.g., GxP compliance).

SAP MDG certification is a plus.