Talent.com
No longer accepting applications
[Apply in 3 Minutes] Senior Events Manager

[Apply in 3 Minutes] Senior Events Manager

Marriott InternationalIndia
6 days ago
Job description

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.
  • CORE WORK ACTIVITIES

    Managing Event Logistics and Operations

  • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
  • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
  • Adheres to all standards, policies, and procedures.
  • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
  • Manages group room blocks and meeting space for average to large-sized assigned groups.
  • Identifies operational challenges associated with his / her group and determines how to best work with the property staff and customer to solve these challenges / and / or develop alternative solutions.
  • Uses his / her judgment to integrate current trends in event management and event design.
  • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
  • Participates in customer site inspections and assists with the sales process as necessary.
  • Performs other duties as assigned to meet business needs.
  • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.
  • Ensuring and Providing Exceptional Customer Service

  • Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
  • Empowers employees to provide excellent customer service.
  • Sets a positive example for guest relations.
  • Coordinates and communicates event details both verbally and in writing to the customer and property operations.
  • Makes presence known to customer at all times during this process.
  • Oversees his / her customer experiences from file turnover through the post event phase until turnover back to sales.
  • Follows up with customer post-event.
  • Responds to and handles guest problems and complaints.
  • Uses personal judgment and expertise to enhance the customer experience.
  • Stays available to solve problems and / or suggest alternatives to previous arrangements.
  • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Ensures hourly employees understand expectations and parameters for event activities.
  • Leading Event Management Teams

  • Conducts formal pre- and post-event meetings as required to review / communicate group needs and feedback.
  • Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
  • Facilitates various meetings as he / she perceives necessary (Banquet Event Order meeting, block review, etc).
  • Supporting and Coordinating with the Sales and Marketing Function

  • Assists in the sales process and revenue forecasting for customer groups.
  • Up-sells products and services throughout the event process.
  • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his / her groups.
  • Conducting Human Resources Activities

  • Reviews comment cards and guest satisfaction results with employees.
  • Observes service behaviors of employees and provides feedback to individuals and / or managers.
  • Assists in the development and implementation of corrective action plans.
  • Take initiative to use his / her experience to improve service performance according to his / her evaluation of the issue and resolution.
  • Works with the property staff and customers to address operational challenges associated with his / her group.
  • Performs other duties as assigned to meet business needs.
  • At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

    Create a job alert for this search

    Manager Senior Manager • India

    Related jobs
    • Promoted
    Event Operations Manager

    Event Operations Manager

    Tredence Inc.India
    Event Operations Specialist 5-8yrs Bangalore.Strong background in managing and executing events in the corporate sector, particularly targeting the US market. Experience in organizing surround event...Show moreLast updated: 30+ days ago
    • Promoted
    Exhibition Operations Manager

    Exhibition Operations Manager

    dmg events : Energy PortfolioIndia
    JOB PURPOSE : Working closely with the wider operations and event teams, you will be responsible for the organisation and management of multiple exhibitionand conference projects within the energy p...Show moreLast updated: 2 days ago
    • Promoted
    Event Manager

    Event Manager

    SmartQIndia
    About SmartQ : We go many miles beyond the F&B industry into capturing hearts and making a real difference by resolving the root cause of the business problem. At the core we strive to understand our...Show moreLast updated: 28 days ago
    • Promoted
    [Only 24h Left] Event Operations Manager

    [Only 24h Left] Event Operations Manager

    Bennett Coleman & Co. Ltd. (The Times of India)India
    Seamless management of all physical, hybrid and virtual elements (on-site production, speaker coordination, logistics management, vendor management, layout planning, recce, virtual event execution ...Show moreLast updated: 9 days ago
    • Promoted
    Audience Acquisition & Events - Senior Operations Manager [Urgent]

    Audience Acquisition & Events - Senior Operations Manager [Urgent]

    DenaveIndia
    We are seeking a dynamic Senior Operations Manager to lead audience acquisition and end-to-end management of multiple online and offline events & campaigns. This is a senior role requiring strong op...Show moreLast updated: 23 days ago
    • Promoted
    ▷ [Apply Now] Event Operations Manager

    ▷ [Apply Now] Event Operations Manager

    Bennett Coleman & Co. Ltd. (The Times of India)India
    Seamless management of all physical, hybrid and virtual elements (on-site production, speaker coordination, logistics management, vendor management, layout planning, recce, virtual event execution ...Show moreLast updated: 7 days ago
    • Promoted
    • New!
    Partner & Events Marketing Manager [28 / 10 / 2025]

    Partner & Events Marketing Manager [28 / 10 / 2025]

    Kanerika IncIndia
    Partner Marketing with Microsoft, Databricks & Beyond.Build and scale joint GTM programs with Microsoft and Databricks.Drive co-branded campaigns, joint case studies, and customer stories that part...Show moreLast updated: 2 hours ago
    • Promoted
    Event Operations Manager [Urgent]

    Event Operations Manager [Urgent]

    Tredence Inc.India
    Strong background in managing and executing events in the corporate sector, particularly targeting the US market.Experience in organizing surround events such as executive dinners, roundtables, etc...Show moreLast updated: 15 days ago
    • Promoted
    B2B Marketing Programs / Event Manager (Remote | US Time Zone | Immediate Joiner only)

    B2B Marketing Programs / Event Manager (Remote | US Time Zone | Immediate Joiner only)

    HSV DigitalIndia, India
    Remote
    Remote (Only US Time Zone working hours).The ideal candidate brings a strong mix of strategic marketing, operational excellence, and data-driven execution. You will work closely with internal teams,...Show moreLast updated: 1 day ago
    • Promoted
    Senior Events Manager

    Senior Events Manager

    Marriott InternationalIndia
    Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event p...Show moreLast updated: 13 days ago
    • Promoted
    Partner & Events Marketing Manager

    Partner & Events Marketing Manager

    Kanerika IncIndia
    Partner Marketing with Microsoft, Databricks & Beyond.Build and scale joint GTM programs with Microsoft and Databricks.Drive co-branded campaigns, joint case studies, and customer stories that part...Show moreLast updated: 12 days ago
    • Promoted
    • New!
    (15h Left) Senior Events Manager

    (15h Left) Senior Events Manager

    Marriott InternationalIndia
    Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event p...Show moreLast updated: 2 hours ago
    • Promoted
    ▷ (15h Left) Audience Acquisition & Events - Senior Operations Manager

    ▷ (15h Left) Audience Acquisition & Events - Senior Operations Manager

    DenaveIndia
    We are seeking a dynamic Senior Operations Manager to lead audience acquisition and end-to-end management of multiple online and offline events & campaigns. This is a senior role requiring strong op...Show moreLast updated: 30+ days ago
    • Promoted
    Event Operations Manager

    Event Operations Manager

    Bennett Coleman & Co. Ltd. (The Times of India)India
    Seamless management of all physical, hybrid and virtual elements (on-site production, speaker coordination, logistics management, vendor management, layout planning, recce, virtual event execution ...Show moreLast updated: 30+ days ago
    • Promoted
    Audience Acquisition & Events - Senior Operations Manager

    Audience Acquisition & Events - Senior Operations Manager

    DenaveIndia
    This is a senior role requiring.Job Responsibilities : Audience Acquisition & Event Marketing Develop and execute audience acquisition strategies for online & offline events, conferences, and campai...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Event Operations Manager [Apply in 3 Minutes]

    Event Operations Manager [Apply in 3 Minutes]

    beep experienceIndia
    We are a media neutral collective of passionate storytellers.We specialise in experiential marketing, integrated events, MICE and brand communications. With offices in major cities and partners worl...Show moreLast updated: 2 hours ago
    • Promoted
    Rides & Events Specialist

    Rides & Events Specialist

    Royal EnfieldIndia
    The role of Resource – The Brand Rides and Events Specialist - Global Marquee Rides & Community is responsible for conceptualising brand experiential properties, working with the market team and co...Show moreLast updated: 13 days ago
    • Promoted
    [3 Days Left] Account Manager - Events

    [3 Days Left] Account Manager - Events

    IDC | IndiaIndia
    Are you looking for a fast-paced career with outstanding advancement potential at a global market leader? If so, think about IDC. The world leading research and advisory company, International Data ...Show moreLast updated: 19 days ago
    • Promoted
    Account Manager - Events

    Account Manager - Events

    IDC | IndiaIndia
    Are you looking for a fast-paced career with outstanding advancement potential at a global market leader? If so, think about IDC. The world leading research and advisory company,.International Data ...Show moreLast updated: 28 days ago
    • Promoted
    Event Sponsorship Manager

    Event Sponsorship Manager

    Orbis86India
    Join us at Orbis86, where we are on a mission to onboard a million minds onto emerging tech and democratizing access to AI, Web3, QC. Through our media arm, The Silicon Dreams, we produce radio show...Show moreLast updated: 13 days ago