Team Lead

ConfidentialIndia

23 hours ago

Job description

Job Title : Team Leader – BPO (Mysore)

Location : Mysore (Work from Office)

Experience : Minimum 1 year as Team Leader in a BPO environment

Language Requirement : Must know Kannada

Working Days : 6 days a week

Joining : Immediate Joiners Preferred

Job Description :

We are seeking a dynamic and results-driven Team Leader to manage and guide our BPO operations team. The ideal candidate should have prior experience leading teams, monitoring performance, and ensuring the achievement of process KPIs.

Key Responsibilities :

Manage day-to-day operations of the BPO team (voice / non-voice process).
Supervise, motivate, and guide team members to achieve daily and monthly targets.
Monitor agent performance and provide timely feedback and coaching.
Prepare and analyze daily / weekly / monthly performance reports.
Coordinate with Quality Analysts and Process Trainers to improve performance metrics.
Handle escalations and ensure customer satisfaction.
Drive adherence to process compliance, quality, and productivity parameters.
Foster a positive and performance-oriented team environment.

Eligibility Criteria :

Minimum 1 year of experience as a Team Leader in the BPO industry.

Strong communication, leadership, and analytical skills.

Proficient in Kannada and English (verbal and written).

Good knowledge of performance metrics, reporting, and team management.

Comfortable working from office – Mysore location.

Immediate joiners preferred.

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Team Lead • India