ITSM Solutions Architect

The role holder is responsible for performing day to day support and maintenance, work with the functional team to develop solutions in ServiceNow PPM / Agile, and coordinate support and development efforts within the admin team. Working with business and Digital Solutions Stakeholders to translate requirements into development activities delivered via sprints. Has overall ownership of the ServiceNow ITSM Platform Strategy.

Key activities and responsibilities :

• Responsible for developing training plans for end users and customizing the platform to meet

evolving organizational needs.

platform and associated applications.

items and tasks, using workflows to manage processes from the customer to the fulfillment

teams.

users to resolve support issues.

well as develop system integrations and process automation.

capturing data related to Cost, Schedule, Quality, and Effectiveness.

ServiceNow and other systems, and create ServiceNow reports and dashboards.

collaboration with the Global Service Manager and Business Teams

Ideal Education / Specific Qualifications / Certifications :

proven track record of out of the box thinking and an ability to think large scale.

ServiceNow PPM / Agile administration in an enterprise environment.

Interested candidates or referrals, kindly comment below or contact roshni.chaurasia@msxi.com .

Let's match the right talent with the right opportunity!