Implementation Engineer Intern

Join our Customer Success team as an Implementation Engineer Intern in a structured 6-month program designed to develop you into a full-time Implementation Engineer. You will play a key role in helping customers successfully deploy AI agents that transform their operations, working closely with Customer Success Managers to guide clients through their AI implementation journey and ensure smooth adoption and maximum value realization.

Key Responsibilities

• Client Onboarding & Implementation : Collaborate with Customer Success Managers and Solutions Engineers to onboard new clients and implement AI agent solutions
• Technical Configuration : Guide customers through technical setup processes including system integrations, platform configurations, and workflow optimization
• Problem Resolution : Troubleshoot implementation challenges and develop creative solutions to address complex customer technical requirements
• Stakeholder Coordination : Act as a liaison between customer points of contact and internal product / technical teams to facilitate seamless integrations and deployments
• Support & Ticketing : Manage customer escalations and maintain administrative ticket service level agreements (SLAs) with support from the solutions team
• Customer Guidance : Analyze customer data, identify opportunities for optimization, propose solutions to business challenges, and recommend next steps to maximize value delivery

Required Qualifications

What We Offer