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Western India Cashew Company - Assistant Manager - eCommerce Operations

Western India Cashew Company - Assistant Manager - eCommerce Operations

Western India Cashew Company Pvt Ltd.Kerala, India
23 hours ago
Job description

JD - Assistant Manager - E Commerce Operations

Location : Kollam

About the company :

  • Western India Cashew Company Pvt Ltd is India's top exporter of value-added cashew products, supplying major supermarkets and Food companies in America and Europe.
  • Our PUREHEART Brand's range of nut products includes Nutreats (cashews, almonds, pistachios), Nut-mixes, Nut-spreads (sweet / chocolate) and Nut-paste (culinary).
  • We are professionally led and PUREHEART is a market-leader in Kerala.

Company Website - Job Summary : We are looking for a proactive and results-driven Assistant Manager - E-Commerce Operations to support and optimize our day-to-day e-commerce logistics, stock replenishment, and order fulfillment operations.

  • The ideal candidate will have hands-on experience managing backend workflows across multiple marketplaces, ensuring timely dispatch, replenishment, reporting and high operational efficiency.

    • Responsibilities :

  • Manage daily e-commerce operations including order processing, packing, shipping, and returns
  • Monitor inventory levels across all channels (Warehouse, FBA, FBF, Blinkit Parent Hubs, etc. ) and ensure timely stock replenishment based on sales velocity and forecasted demand
  • Coordinate with internal warehouse teams and external logistics partners for smooth inbound and outbound stock movements
  • Track and analyze stock availability vs. dispatch and delivery performance to avoid stockouts or overstocking
  • Collaborate with the supply chain team for purchase planning based on inventory movement and order history
  • Liaise with courier partners and 3PL providers to improve logistics performance and reduce TAT (turnaround time)
  • Work closely with customer service to handle order-related escalations and ensure a high standard of customer satisfaction
  • Generate and analyze performance reports (order fulfillment, stock status, return rates, delivery timelines, etc. ) and present actionable insights
  • Assist in process improvement initiatives to streamline inventory control and fulfillment efficiency
  • Supervise and mentor junior staff or interns, ensuring adherence to SOPs

    • Qualifications :

  • Degree in supply chain, Logistics, or a related field preferred
  • 3-4 years of experience in e-commerce operations management, warehouse / inventory management, or fulfillment

    • (ref : iimjobs.com)

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    Assistant Manager • Kerala, India