Global Service Delivery Manager

Job Title : Global Delivery Manager

Location : Chennai

Role Overview

We are seeking a Global Delivery Manager with strong experience in IT Services and IT Consulting delivery environments. The ideal candidate will be a go-getter with hands-on leadership experience managing global client engagements —particularly across the US and international markets —and a proven record of driving high CSAT (Customer Satisfaction) scores .

This position requires a strategic thinker who can balance client needs, delivery excellence, and operational efficiency while leading global cross-functional teams.

Key Responsibilities

• Lead and manage end-to-end global delivery operations across multiple regions (US, Europe, and Asia).
• Drive consistent achievement of CSAT, SLA, and delivery excellence metrics .
• Manage client relationships within the IT Services and Consulting domain, ensuring high satisfaction and retention.
• Lead delivery governance, risk management, and performance reporting.
• Build, mentor, and inspire global delivery teams to deliver high-quality outcomes.
• Collaborate with sales, pre-sales, and account management teams for solutioning and new business support.
• Implement best practices for delivery frameworks, methodologies, and process optimization.
• Handle client escalations proactively, ensuring timely and effective resolution.
• Continuously identify areas for innovation, automation, and operational improvements.

Required Skills & Qualifications

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