Customer Excellence Executive (Off-Rolls / Contract)

About the Role

The Customer Excellence Executive (Off-rolls / Contract) will support the delivery of customer data integrity, contract management, customer satisfaction measurement, and engagement initiatives. This role focuses on executing processes, maintaining accurate records, and providing operational support to ensure a seamless customer experience. The position requires strong attention to detail, effective communication skills, and the ability to work collaboratively with cross-functional teams.

Key Responsibilities

1. Customer Data Integrity

• Assist in maintaining and updating customer and outlet master data to ensure accuracy and completeness.
• Follow established data governance processes and best practices to uphold high data quality standards.
• Support the tracking and management of customer contracts, ensuring compliance with Delegation of Authority Guidelines (DAG).
• Monitor contract timelines and coordinate with relevant teams to ensure timely completion.

2. Customer Engagement

3. Customer Centricity

Knowledge, Skills & Abilities

Education and Experience

Skills and Knowledge

Key Attributes