Key Account Manager

About Us

Kirana Club is India's largest community of kirana stores, connecting over 3 million kirana store owners across the country. We are on a mission to empower small retailers with news, knowledge, and supply opportunities that drive growth. We bring together brands, wholesalers, and retailers on one seamless platform. We're on a mission to revolutionize general trade in India, and we're expanding at an incredible pace!

Role

We are looking for a high-impact Key Account Manager/Category Manager to own and drive growth across a portfolio of strategic brands. In this role, you'll actively manage relationships, own revenue goals, optimize seller performance, and play a central role in our marketplace success.

You will build and maintain strong brand partnerships, drive category/ seller growth, and ensure a seamless experience for buyers and sellers by collaborating effectively with supply chain, CX, and product teams.

Key Responsibilities

• Own and grow a portfolio of strategic brands/sellers with full P&L responsibility
• Drive revenue growth through strong account management, relationship building, and performance tracking
• Ensure SKU availability, manage DOH and ageing inventory, and lead liquidation or SoR interventions when needed
• Identify and onboard new brand partners, including seasonal and B2B opportunities (e.g., IndiaMART, Lots)
• Track seller-level GTV, fill rates, and key SKUs; execute plans to expand high-impact SKUs
• Plan and optimize seller-level promotions, discounts, ad spend, and trade/consumer schemes
• Gather and share category insights regularly; monitor competitor activity and trends
• Collaborate with CX, product, and supply chain teams to improve seller experience and platform performance
• Plan and execute peak-season strategies and ensure timely, high-quality execution
• Lead periodic client reviews and align on joint business plans
• Address and resolve operational issues swiftly to ensure smooth execution

Who Should Apply

• Experience: 2–5 years in e-commerce, key account management, or category management (experience in FMCG or B2B marketplaces is a plus).

Skills:

• Strong analytical and data-driven decision-making skills.
• Excellent relationship management, negotiation, and communication skills.
• Experience in driving sales growth through promotions, ad spend, and SKU expansion.
• Ability to collaborate cross-functionally with product, SCM, and CX teams.
• Proactive problem-solving and project management skills.
• Ability to prioritize and deprioritize tasks based on business impact, and stakeholder needs

Attitude:

• Self-starter with a passion for driving marketplace growth.
• Comfortable in a fast-paced, dynamic startup environment.

Why Join Us

• We're a lean team, you'll get to own things end-to-end and see your work in action.
• Direct impact, zero fluff: what you do here will move real business metrics.
• Work closely with smart folks across product, ops, and CX.
• Fast-paced, high-trust culture where ideas (and execution) matter.

Job details

• Location: HSR Layout, Bengaluru
• Experience: 2–5 years in e-commerce, key account management, or category management
• Education: MBA preferred, but not mandatory for strong relevant experience

Join us to be part of a high-ownership team that's transforming the way India's kirana stores operate.

Skills Required
Relationship Management, Project Management, Communication Skills, Problem-solving