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Web Chat Executive

Web Chat Executive

ConfidentialVadodara
8 days ago
Job description
  • A Web Chat Executive is responsible for providing real-time support to customers through live chat on a company's website.
  • The role involves handling multiple chat conversations simultaneously, responding to customer inquiries, and resolving issues in a timely and efficient manner.
  • They are responsible for providing accurate information about products, services, and company policies.
  • This position requires excellent written communication skills, multitasking abilities, and a strong customer service orientation.
  • The executive is also expected to escalate complex issues to a higher-tier support team and document all customer interactions for future reference.
  • The role is crucial for enhancing the customer experience and maintaining a positive brand image.

    • Skills Required

    Customer Support, Problem-solving, Conflict Resolution, zendesk, LiveChat, Microsoft Office Suite

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    Executive • Vadodara

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