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Senior Customer Loyalty Executive

Senior Customer Loyalty Executive

Nirvana RealtyMumbai, Maharashtra, India
6 days ago
Job description

Hiring : Senior Customer Loyalty Executive – Nirvana Realty

Location : Andheri West, Mumbai

About Us

Nirvana Realty is a leading real estate developer with 18+ years of expertise, delivering 7+ landmark second-home villa townships across Mumbai’s most promising destinations. We don’t just build homes — we create communities, lifestyle experiences, and long-lasting trust.

We’re now looking for a Senior Customer Loyalty Executive to strengthen homeowner relationships, manage our My Nirvana Club loyalty program, and drive referral sales that fuel our growth.

What You’ll Do

  • Build and nurture long-term relationships with Nirvana homeowners.
  • Manage loyalty & engagement initiatives, ensuring seamless delivery of benefits.
  • Promote referral programs, track leads, and drive conversions in partnership with Sales.
  • Plan & execute customer engagement activities (festivals, site visits, lifestyle events).
  • Collect feedback via NPS / surveys, analyze insights, and improve customer experience.
  • Maintain referral dashboards, monitor KPIs, and report weekly to the VP CRM.

✅ What We’re Looking For

  • 2–4 years of experience in customer engagement / loyalty / CRM / hospitality.
  • Strong communication skills (English, Hindi, Marathi preferred).
  • Relationship-driven with a sales mindset.
  • Proficiency in CRM tools & Excel / Google Sheets.
  • Event coordination or community-building experience is a plus.

    • Why Join Us?

  • Be part of a trusted brand with 18+ years of legacy.
  • Attractive fixed + performance-linked incentives on referral sales.
  • Clear career path : Customer Loyalty Executive → Sr. Executive → Assistant Manager CRM → Loyalty & Engagement Manager.
  • Work in a dynamic environment blending real estate, lifestyle, and hospitality.

    • Apply Now

  • If you’re passionate about building customer relationships and converting trust into sales, this is your chance to make an impact.
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    Senior Executive • Mumbai, Maharashtra, India