Operations Team LeadPALMONAS • Kolkata, IN
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Operations Team Lead
PALMONAS • Kolkata, IN
13 hours ago
Job descriptionAllocate tasks, monitor attendance, and manage shift schedules. Track and enhance team productivity through continuous guidance and performance monitoring. Train, coach, and support team members on workflows, SOPs, and systems. Ensure strict adherence to Standard Operating Procedures (SOPs) and quality guidelines. Maintain compliance with warehouse safety standards and audit requirements. Identify operational gaps and implement corrective actions. Track inventory movement within the warehouse and ensure stock accuracy. Coordinate with supply chain, procurement, and replenishment teams for smooth stock flow. Support regular cycle counts and reconciliation activities. Monitor Turn-Around Time (TAT) and ensure all orders meet Service Level Agreements (SLA). Prepare daily / weekly reports on productivity, quality, errors, and overall performance metrics. Highlight operational risks, delays, or issues with timely escalation. Working knowledge of WMS, ERP systems, or e-commerce order management platforms. Understanding of warehouse workflows, inventory handling, and fulfillment processes. Strong problem-solving skills and ability to work under pressure. Excellent attention to detail with a process-driven approach. Proven leadership and team-management abilities. Strong communication and coordination skills. 2–4 years of experience in e-commerce operations or warehousing / logistics environments.
Position title : Operations Team Lead
Location : Pune
Employment Type : Full-time
Job Overview
The Operations Team Lead / Supervisor will be responsible for overseeing the daily warehouse, order processing, and fulfillment operations. The role ensures seamless coordination across picking, packing, quality control, and dispatch functions while maintaining high levels of accuracy, efficiency, and team performance. This position is critical in driving operational excellence and ensuring service-level commitments are consistently met.
Key Responsibilities
Warehouse & Order Processing Operations
- Supervise daily activities related to order picking, packing, quality checks, and dispatch.
- Ensure smooth and timely execution of all fulfillment tasks.
Team Leadership & Workforce Management
Compliance, Quality & Safety
Inventory & Process Coordination
Performance Monitoring & Reporting
Required Skills & Experience
Functional / Technical Skills
Behavioral Competencies
Mandatory Experience
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Team Lead • Kolkata, IN
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