Head, Analysis & Design - Transformation & Change,CIB Ops & Int.Mkt(India,Malaysia)

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

This role could be based in India and Malaysia. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.

The role holder drives and supports the execution of the overall strategic transformation agenda for CIB Operations and International Markets. Collaborates closely with other senior business and functional leaders to build and drive the CIB Ops -wide transformation through the execution of Business Analysis activities.

The Head of Analysis & Design role ensures close collaboration with Product Owners, Programme Managers, Test teams and Operations teams as well as Process Excellence teams to deliver agreed programme outcomes and solutions. The role requires driving holistic change by coaching and empowering people through multiple levers including solution analysis & design, process excellence, structural changes, digitisation, streamlining, targets and tracking, training and accountability.

This role requires strong execution ability to work closely with SME process owners across CIB Ops and International Markets. The incumbent must work with business leaders and is

Accountable and responsible for production of high quality analysis & design outputs working closely with the Business teams, Change & Transformation team, Operations teams & International Markets teams.

Accountable for ensuring sufficient resourcing levels to aow the smooth throughput of work.

Responsible for mentoring talent pool as it relates to Analysis & Design and developing future talent.

Contribute to execution & formulation of process delivery CIB Ops strategy, ensuring alignment with strategic CIB business outcomes.

Key Responsibilities

Strategy

Contribute to the strategic operations direction and roadmap for Change & Transformation, align with Business Strategy and agreed delivery in line with CP. This should drive Ops efficiency and headcount reduction as well as reduced Operational risk.

Drive Operations Strategy to streamline processes, enhance productivity, reduce risk, improve controls, leveraging technologies

Deliver a robust control environment which mitigates the risk of loss and safeguards the Banks assets

Analysis & Solution design

Oversee and be accountable for all analysis & design activities and deliver high quality outputs through tracking KPI's

Risk Management

Ensure that proposed solutions don't compromise existing risks and controls and where required strengthen them.

Engage process and risk control owners to ensure solutions are holistic and complete.

Governance

Oversee Analysis & Design portfolio of initiatives with accountability for delivering agreed outcomes for CIB OPs & International Markets.

Guide teams in becoming self-sustaining and develop wider resourcing strategy.

Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Undertake other tasks and activities as requested by the Head, Transformation & Change, CIB Operations & International Markets.

Regulatory and Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Lead the team to achieve the outcomes set out in the Bank's Conduct Principles : Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

People & Talent

Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with control and conduct partners

Employ, engage and retain high quality people such that they are skilled and experienced to deliver its obligations.

Ensure the provision of ongoing training and development; ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risks

Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives

Key stakeholders

CIB Ops and International Management Team

Ops leaders in GBS and Country Ops teams

Functional partners in Risk, Compliance, HR, Finance, Legal, Audit

External

Local regulators and other government departments / officials

Clients

Industry partners, Banking Associations, etc

Other Responsibilities

Leverage the opportunity provided by Corporate Social Responsibility to enhance the Group's internal and external reputation and indirectly influence the bottom line.

Promote the Group's brand and here for good with employees, clients and regulators.

Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Maintain effective communication with key stakeholders, including regulators and staff

Qualifications

Academic or Professional Education / Qualifications; University educated

Licenses and Certifications / accreditations; nonadditional

Professional Memberships; relevant memberships to be agreed

Languages; English

Academic or Professional Education / Qualifications - relevant degree

Minimum 15 - 20 years of professional experience as a C-suite executive

Strong background in leading and managing a global workforce transformation and programme management within international firm / organisation

Stays current in knowledge with a focus on the future of technology

Self-motivated leader with a growth mindset

Advanced level communicator, with ability to influence and manage stakeholders from various seniority and backgrounds, preferably with international exposure

Highly innovative and current in application of human centred design principles

Leads on 'agile' as a way of working and proven experience transforming tech organisations to agile

Governance, Oversight and Controls : - the ability to assess the effectiveness of the firm's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas.

International exposure, ability to handle cultural diversity and developing high performers are essential to this role.

Skills and Experience

Business Process Improvement

Organisation change Management

Risk Management

Planning : Tactical Strategic

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we : Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.