Senior Technical Consultant, ServiceNow

We are seeking a highly skilled and experienced Senior Technical Consultant – ServiceNow to join our team. The ideal candidate will have at least 7 years of hands-on experience with the ServiceNow platform, strong communication skills, and a proven track record of successful customer interactions and project deliveries. This role demands a deep understanding of ITSM, Service Portal, Integrations, and ITOM modules such as Discovery, CMDB, and Hardware Asset Management (HAM).

Roles and Responsibilities

• Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team
• Customize and configure core ServiceNow applications including ITSM, Service Portal, and ITOM modules (Discovery, CMDB).
• Conduct workshops and demos for stakeholders and end users.
• Collaborate with internal teams and clients to ensure high-quality delivery.
• Lead in crafting / creating, enhancing, and delivering scalable ServiceNow solutions.
• Actively participate in client meetings or discussions to capture their needs and convert them to clear development activities.
• Perform integration work and build custom Service Portals, support / create REST, SOAP, and MID Server integrations.
• Perform ongoing Discovery and CMDB maintenance
• Develop, review, and optimize scripts – Business Rules, Script Includes, UI Policies, Client Scripts, etc.
• Collaborate with cross-functional teams, providing guidance and mentoring junior developers when needed.
• Comfortable working in Agile environments with active sprint participation and backlog grooming.

Qualifications