Senior Engineer – Network Operations
Job Title : Senior Engineer – Network Operations
Department : Engineering and Operations
Location : Mumbai
Reporting : Manager Operations
Job Type : Full Time
Shift : Rotational Shift
Hands-on troubleshooting experience in Enterprise LAN / WAN environment
Strong technical subject matter expertise on the following :
Cisco GSR routers and switches like Catalyst 3560 / 3750 / 4948Juniper MX series routers and switchesSDWAN – Silver Peak (Aruba / HP), Cisco Viptela, FortinetTransmission technologies like Alcatel 7750SR-c12, Alcatel 7470, ADVATechnical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching (VLAN, Trunking, Dot1x, various flavors of STP) protocols
Knowledge of MPLS, QoS and VoIP
Knowledge on SDWAN technologies using Silver Peak (Aruba / HP), Viptela and Fortinet
Knowledge of security technologies
Knowledge on scripting languages like Python
Excellent communications skills and must have worked with Global customers and global carriers
RESPONSIBILITIES
Engineers who have a passion and understanding for providing outstanding customer service. This person will be a part of a team of experts who are responsible for handling and providing network / security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24x7 support, as well as provides training to junior engineers.Remote management and monitor Network OperationsSupport NOC 24x7 for large global clients that have a distributed LAN / WAN setupProvide Level 2 and Level 3 support for Incident Management / Ticket ResolutionCreate MOP / SOP and plan Change Management processPerform Performance Tuning of network devices and create SOPsWork with Telecommunication Service Providers to resolve escalated circuit problemsPlan and perform upgrade of firmwareWork with hardware / software vendors to resolve problemsTrain and mentor juniorsAct as an SME SPOC for certain network productsProvide technical inputs for weekly / monthly customer service review reportsAny additional task given to the incumbent from time-to-time based on business needsTRAINING AND CERTIFICATION
CCNA, CCNP, JCNIA, JNCIS, JNCIPEXPERIENCE
Minimum 5 years of progressive, relevant experience and proven capability to work in a complex network environmentEDUCATION
Bachelor in Engineering - Computers / Electronics / Communication or related fieldGraduate / Post Graduate in Science / Maths / IT or related streams with relevant technology experienceOTHER SKILLS
Good communication skills - written as well as verbalPassion to work on core technology platformITIL process awareness