Network Engineer L2 Support

Position : Network Engineer - L2 Support

Job Type : Full - Time (On-Site)

Contract Duration : 01 - Year

Compensation : ₹ 60,000 to ₹ 70,000 INR Monthly

Location : Navi Mumbai, Maharashtra, India

Position Overview :

We are looking for a Network Engineer (Level 2) must proficient in English to provide end-user IT support for our client in Navi Mumbai. The candidate will handle technical incidents and service requests via phone, chat, and email while maintaining high-quality customer service standards.

Key Responsibilities :

• Provide first-level technical support for Windows, O365, VPN, and network-related issues.
• Handle inbound calls, chats, and emails through ITSM tools (ServiceNow / Remedy).
• Manage user accounts in Active Directory and Office 365.
• Troubleshoot hardware, printers, and peripheral issues.
• Escalate complex issues to higher-level resolver teams as needed.
• Maintain proper documentation and ensure timely ticket resolution.
• Support queue management and incident coordination during MIM situations.

Required Skills :