Technical System Administrator

Job Description

ABOUT XENONSTACK

XenonStack is the fastest-growing  Data and AI Foundry for Agentic Systems , enabling enterprises to gain  real-time and intelligent business insights .

We innovate through :

Akira AI  – Building Agentic Systems for AI Agents

XenonStack Vision AI  – Vision AI Platform

NexaStack AI  – Inference AI Infrastructure for Agentic Systems

Our mission is to accelerate the world’s transition to  AI + Human Intelligence  by building enterprise-ready platforms, supported by a secure, reliable, and scalable IT infrastructure.

THE OPPORTUNITY

We are seeking an experienced  Technical System Administrator  with  3+ years of expertise  in IT systems, networks, and helpdesk support. You will be responsible for ensuring the  reliability, security, and performance  of computer systems, servers, and networks that power XenonStack’s operations.

This role is ideal for candidates who enjoy  problem-solving, infrastructure optimization, and hands-on support , while also mentoring IT support staff and implementing IT best practices.

KEY RESPONSIBILITIES

System & Network Administration

Monitor and maintain company servers, networks, and endpoints.

Configure, upgrade, and install hardware and software to meet business needs.

Implement IT security protocols and ensure compliance with policies.

Helpdesk & User Support

Provide Tier-1 and Tier-2 helpdesk support to employees for hardware, software, and connectivity issues.

Create and manage user accounts, access controls, and permissions.

Design and maintain efficient feedback and error reporting systems for end-users.

Troubleshooting & Maintenance

Perform diagnostic tests and debug system issues to ensure smooth operations.

Resolve network outages, performance bottlenecks, and security threats.

Maintain IT documentation, backup policies, and disaster recovery procedures.

Data Management & Security

Ensure data is backed up regularly, archived securely, and retrievable in emergencies.

Support data recovery operations as needed.

Stay current with cybersecurity best practices and emerging IT threats.

Team & Process Management

Supervise, mentor, and guide IT support staff.

Document IT processes, configuration changes, and incident logs.

Continuously improve IT systems and recommend new tools or processes.

SKILLS & QUALIFICATIONS

Must-Have

Bachelor’s degree in Information Technology, Computer Science, or related field.

3+ years of experience  as a System Administrator, IT Administrator, or related role.

Strong knowledge of  Windows / Linux server environments, networking (LAN / WAN), and cloud fundamentals .

Hands-on experience with  system security, firewalls, and access control .

Strong problem-solving and troubleshooting skills.

Excellent interpersonal, communication, and documentation abilities.

Good-to-Have

Familiarity with  cloud services (AWS, Azure, GCP) .

Experience with  virtualization technologies  (VMware, Hyper-V, Docker / Kubernetes).

Knowledge of automation / scripting in  Bash, PowerShell, or Python .

Certifications such as  CompTIA Network+, Security+, Microsoft Azure Administrator, or RHCSA .

WHY SHOULD YOU JOIN US?

Work Closely with Leadership  – Partner with IT and operations leadership to ensure seamless infrastructure for scaling AI systems.

High-Impact Role  – Play a critical role in supporting global operations, ensuring system uptime and security.

Career Growth  – Progress into roles like  IT Manager, Infrastructure Architect, or Security Engineer .

Global Exposure  – Collaborate with teams supporting enterprise clients and multi-region operations.

Culture of Excellence  – Our values —  Agency, Taste, Ownership, Mastery, Impatience, and Customer Obsession  — empower you to deliver impact with autonomy.

Responsible AI First  – Contribute to building secure and reliable IT environments for enterprise AI adoption.

XENONSTACK CULTURE – JOIN US & MAKE AN IMPACT!

At XenonStack, we believe in  shaping the future of intelligent systems . We foster a  culture of cultivation  built on bold, human-centric leadership principles, where  deep work, simplicity, and adoption  define everything we do.

Our Cultural Values

Agency  – Be self-directed and proactive.

Taste  – Sweat the details and build with precision.

Ownership  – Take responsibility for outcomes.

Mastery  – Commit to continuous learning and growth.

Impatience  – Move fast and embrace progress.

Customer Obsession  – Always put the customer first.

Our Product Philosophy

Obsessed with Adoption  – Making AI agents enterprise-ready and accessible.

Obsessed with Simplicity  – Turning complex infrastructure into intuitive, reliable systems.

Be part of our mission to  accelerate the world’s transition to AI + Human Intelligence  — by ensuring our platforms run on  secure, stable, and future-ready infrastructure .

Requirements

System adminsitrator , L2 / L3 Networking , Firewall adminsitration