Technical Specialist

ROLE RESPONSIBILITIES

• Develop, test and validate PowerShell scripts as part of automation workflows and maintain in source control for change management.
• Create and Maintain a Dynamic Inventory of all JAMS Scheduler Jobs.
• Create and maintain a JAMS incident tracker for logging dates and times of all warnings and errors from JAMS Scheduler Jobs as well as escalation and fix details.
• Update Job properties (Schedules, Source Code etc.) as directed by Job owners.
• Proactively review and monitor the health of all JAMS Jobs i.e. daily reviewing output of all jobs.
• Review job failures and take corrective action where possible or escalate to Job owner as necessary.
• Log Service Desk ticket (incident) for all JAMS Scheduler Job failures, provide resolution in collaboration with job owner and maintain incident resolution log\ knowledge base.
• Installation of JAMS Client tools, JAMS software updates and\or reporting tools.
• Liaise with JAMS account representative and Sompo procurement in relation to JAMS Scheduler annual support License renewals.
• Participate in IT projects, responsible for development of automation workflows outlined in the Project Plan and directed by the Project Manager, at whatever level of effort or participation has been defined for them.
• Build, administer, monitor and maintain JAMS Enterprise Scheduler and System Center Orchestrator environments.
• Work with Application team members to evaluate automation workflow needs and requirements.
• Develop integrations between infrastructure systems for data analysis and reporting through REST API calls.
• Maintain JAMS platform, standard operating procedures, perform changes, apply patches, and updates as required.
• Prevent, diagnose, troubleshoot, and resolve automation runbook errors.
• Maintain strict change control of the automation infrastructure.
• Continuously identify and report areas of improvement in the automation arena and implement improvements when approved.
• Contribute to on-going research and evaluation of new technologies.
• Responsible for completing other work requirements or tasks that are requested by IT management when necessary to meet the goals and objectives of the department or company.
• Working continuously on a task until completion to ensure business automation workflows remain available 24 / 7.
• The ability to multitask while ensuring the highest quality of work is maintained.
• Establishing a good working relationship with customers and other IT groups.
• Be able to work independently within established policies and procedures.
• Perform routine tasks unsupervised.

TECHNICAL QUALIFICATIONS

GENERAL QUALIFICATIONS