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Customer Relationship Officer

Customer Relationship Officer

ConfidentialChennai, Alappuzha / Alleppey
30+ days ago
Job description

KEY DUTIES & RESPONSIBILITIES OF THE ROLE :

Business / Financials

  • Meet the set targets on Group Loans (GL) in terms of open market acquisition and repeat GL loans
  • Convert GL customers, family member and referrals for Family Banking in terms of opening Savings Accounts and maintaining minimum balance
  • Actively source term deposits (FD and RD) from Family members of GL customers
  • Offer suitable Insurance products to customer and family members to provide adequate insurance coverage
  • Identify, process and refer GL customers who can be potentially given Individual loans either unsecured / secured
  • Share customer insights / product related feedback with the ACRM

Customer

  • Ensure customers and Family members are educated about entire bouquet of banking products (Loans GL, IL, Secured, Deposits & Insurance) offered by Ujjivan
  • Interact with customers in a courteous and professional manner; provide prompt, efficient and accurate services
  • Ensure timely insurance claim settlement for his / her customers
  • Resolve customer queries / pertaining to GL, IL & Family Banking within specified timelines

    • Internal Process

  • Identify and conduct surveys of new working areas for group formation and conducts projection meeting for GL and Family Banking
  • Group Loans : Fill customer profile forms, Loan Application form with accuracy and collects supporting documents for account opening in strict adherence to KYC norms followed by a Compulsory Group Training (CGTs)
  • Individual loans (for certified CROs) : Analyze existing customer profile and repayment capacity, fill customer profile forms, Loan Application form with accuracy and collects supporting documents for account opening in strict adherence to KYC norms
  • Coordinate with customers in the disbursement process
  • Conduct Center Meeting as per schedule without fail and ensure timely repayments, collection of deposits for savings accounts / fixed deposit, updates all transactions on True-Cell, an interface to track monetary transactions
  • Open savings accounts for Customer and their Family members in Ujjivan
  • Help to conduct the CSR activities and motivates customers to participate in the Financial Literacy Program
  • Give the detailed field reports to ACRM and discuss field related issues
  • Adherence to the defined set of processes and circulars.

    • Learning & Innovation

  • Maintain up to date knowledge of GL, IL and Family Banking products and services as well as a working knowledge of other products offered in the branch
  • Ensure adherence to training man-days / mandatory training programs for self
  • Ensure goal setting, mid-year review and performance appraisal processes are completed within specified timelines

    • Skills Required

    Csr, Communication Skills, Interpersonal Skill, Target Achiever, Loans

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    Relationship Officer • Chennai, Alappuzha / Alleppey