National Account Director

"Sodexo promotes an inclusive and diverse workplace and encourages applications from individuals of all backgrounds."

Who we are

At Sodexo, we offer 100+ service solutions across diverse sectors—corporates, healthcare, education, manufacturing, and remote environments. From food & catering to facilities management and energy services, we enhance the quality of life for those we serve. Our inclusive, diverse, and equitable work environment empowers employees to thrive and make a meaningful impact. With a strong foundation in our values of Service Spirit, Team Spirit, and Spirit of Progress, working at Sodexo is more than just a job—it’s a chance to be part of something bigger.

Join us and act with purpose every day!

About the Role

Lead end-to-end account management for Sodexo’s Food Services operations for a key national client. Serve as the primary interface with client leadership, ensuring consistent service excellence, strong financial performance, and long-term relationship growth across sites by driving planning, governance, and team effectiveness.

Key Responsibilities:-

Account & Client Leadership

• Act as the single point of accountability for overall service delivery and client satisfaction across all sites.
• Build strong relationships with key client stakeholders and ensure alignment on expectations, performance, and future needs.
• Conduct periodic business reviews with internal teams and the client to drive transparency and continuous improvement.

Operational Excellence

• Oversee end-to-end food service operations across locations, ensuring consistent quality, safety, and service standards.
• Translate contract terms, SLAs, and client expectations into clear operating plans and measurable outcomes.
• Proactively resolve operational challenges and drive continuous improvement across sites.

Financial & Contract Management

• Own financial performance of the account, including budgeting, cost optimization, and profitability.
• Monitor service scope and ensure all services delivered are aligned to contract terms and appropriately billed.
• Lead commercial discussions for scope expansion, additional services, and contract enhancements.

Strategy & Growth

• Develop and drive the account business plan, including strategic priorities, performance targets, and expansion opportunities.
• Identify and secure opportunities for scale and scope growth within the account.

People Leadership

• Provide directions to site leadership teams and ensure the right structure, capability, and governance across locations.
• Drive performance management, capability building, and engagement of teams across the account.
• Facilitate training and development initiatives to strengthen operational and leadership competencies

Governance, Compliance & Reporting

• Establish performance metrics and review mechanisms covering quality, safety, financials, and customer satisfaction.
• Ensure adherence to Sodexo policies, safety standards, and statutory requirements across all sites.
• Drive structured communication and reporting with client stakeholders and internal leadership.

Why SODEXO:

• Healthy Work-Life Balance
• Leadership Development
• Global Career Opportunities
• Cross-Functional Collaboration
• Inclusive Culture
• Competitive Compensation
• Comprehensive Health & Wellness Benefits