Customer Support & Operations Manager - Thane - (3-5 LPA) - Immediate joiners

Company Description

InstaLaxmi is the country's first and largest B2B Digital Gold company, developing Digital Gold platforms for jewelers. Our platform includes important features like Loyalty programs and gamified experiences to suit consumer behavior, resulting in increased app usage and business growth.

Role Description

This is a full-time, on-site role for a Customer Support & Operations Manager, located in Thane. The manager will be responsible for overseeing customer support operations, ensuring customer satisfaction, managing daily operations, and analyzing operational data. Additionally, the role includes coordinating and managing programs to enhance customer experiences and streamline processes.

Qualifications

Customer Support and Customer Satisfaction skills

Operations Management and Program Management skills

Strong Analytical Skills

Excellent communication and interpersonal skills

Ability to work under pressure and manage multiple tasks

Experience in the digital or B2B sector is a plus

Bachelor's degree in Business Administration, Management, or a related field