What you will do
Job Title : Quality Management System (QMS) Lead - Procurement Services
We are seeking a highly skilled and process-oriented Quality Management System (QMS) Manager to design, implement, and manage an enterprise-wide Quality Management System tailored for procurement service operations. This individual will play a key role in driving compliance, continuous improvement, and operational excellence across client accounts through internal audits, SOP validation, Six Sigma training, and SOC control enforcement.
Key Responsibilities :
QMS Design & Implementation
- Design and implement a robust Quality Management System aligned with ISO 9001, Six Sigma, and SOC 1 / 2 control frameworks.
- Define and document standard operating procedures (SOPs) for key processes : Procure-to-Order, Order-to-Pay, Vendor Onboarding, and Contract Management.
- Set up a system to manage document control, change management, non-conformities, CAPA, and performance metrics.
Internal Audit & Compliance
Plan and conduct periodic internal audits across client accounts to assess process compliance, control adherence, and SOP validation.Identify risks, gaps, and process deviations recommend and track corrective / preventive actions.Ensure readiness for client audits and external assessments (e.g., SOC, ISO audits).Team and Account Quality Ownership
Develop and deploy a quality owner model-assign QMS representatives per client / account.Train and coach account-level quality leads to drive adherence and ownership.Create quality dashboards and report KPIs to leadership and clients.Process Improvement & Six Sigma
Lead cross-functional process improvement initiatives using Lean Six Sigma methodologies.Build a continuous improvement culture across delivery teams.Facilitate Six Sigma training (Yellow / Green Belt) and drive certification initiatives.Training & Change Management
Develop and roll out quality and compliance training modules (SOC control, SOP usage, audit prep, etc.).Foster organization-wide awareness and capability in quality standards and methodologies.What you should bring
Qualifications :
Bachelor's Degree in Business, Engineering, Operations, or a related field.
6-10 years of experience in quality management, internal audit, or operations in procurement or BPO / shared services context.Proven experience in implementing and managing ISO 9001 QMS.Certified Six Sigma Green Belt (Black Belt preferred).Strong knowledge of SOC control requirements and compliance frameworks.Excellent communication, analytical, and stakeholder management skills.Experience in procurement or supply chain domain.Familiarity with tools like SAP Ariba, Coupa, Oracle Procurement, or ServiceNow.Exposure to automation, workflow tools, or process mining software.Key Competencies :
Quality-centric mindset with a strong operational grip.Structured approach to problem-solving and root cause analysis.Strong leadership and influencing skills.Detail-oriented with the ability to drive change across teams.Skills Required
Coupa, Lean Six Sigma, Iso 9001, oracle procurement , soc 1 , Servicenow, Six Sigma, Sap, Ariba
