USI-CTS WBD Platform and Integration 3 - 8 Yrs

Description :

"Core responsibilities

Integration design and development : Design, develop, and deploy integrations between ServiceNow and third-party systems like ERP, CRM, HR, and Active Directory. This is done using methods like REST / SOAP APIs, IntegrationHub, MID Server, and custom connectors.

Workflow automation : Use tools like IntegrationHub and Flow Designer to build automated workflows that span across multiple applications. This minimizes manual effort and improves process efficiency.

API management : Create and manage custom APIs within ServiceNow and ensure that data exchange with external applications is secure and efficient.

Data management and normalization : Analyze, map, and transform data as it moves between ServiceNow and other platforms to ensure data integrity, accuracy, and consistency.

System support and maintenance : Provide ongoing support for existing integrations, resolve incidents, and troubleshoot issues related to data flow and performance.

Testing and documentation : Conduct thorough testing of all integrations and document technical specifications, data flow diagrams, and API details for ongoing support and knowledge sharing.

Collaboration : Work closely with cross-functional teams, including business stakeholders, platform architects, and developers, to gather requirements and define integration solutions.

Required skills and expertise

ServiceNow platform : Strong hands-on experience with ServiceNow development, configuration, and customization across various modules such as ITSM, ITOM, CMDB, and Service Catalog.

Integration technologies : Expertise with key technologies and protocols, including :

IntegrationHub

REST and SOAP APIs

JSON and XML

Scripting languages : Proficiency with scripting for development within ServiceNow, such as JavaScript and GlideScript.

Problem-solving : Strong analytical and troubleshooting skills to debug and resolve complex integration issues.

Knowledge of best practices : Adherence to ServiceNow's best practices for security, development, and implementation.

Middleware knowledge : Familiarity with external middleware tools like MuleSoft or Dell Boomi is a plus.

Certifications : Relevant certifications like Certified Implementation Specialist (CIS) in specific modules or IntegrationHub micro-certifications can be beneficial.