Deputy Manager / Manager Projects - ZDS

Job Purpose :

To establish and drive the process of implementing large and complex client programs, involving multiple regions and potentially including new warehouses implementation in India.

The implementations that are managed in India are ‘ultra-complex’, because of the volumes and geographical scope.

Create and manage a smooth process for bridging the sales and operational activities involved in on-boarding new g accounts or new programs for existing accounts.

Establish and execute routine sales pipeline reviews in order to plan operational needs both from a resource and execution perspective, working closely other stake holders.

This role will also include the Management of large scale multi-faceted projects that both add value and create competitive advantage for our clients’ business, whilst driving additional revenue streams into the organization.

Key Accountabilities :

Project Management

Drive complex implementations for new and / or additional business across Country

Establish and measure the project milestone progress

Establish and evaluate the success criteria for the program and adjust solutions and timelines as needed throughout the implementation

Engage and manage global stakeholders across geographies on implementations in India if needed.

Identify solutions and remove road blocks to meet timelines and customer requirements Develop creative solutions to both internal and external operational challenges

Proactively manage delivery of other involved parties (IT, operational suppliers, etc)

Successfully “close” implementations based on mutually defined criteria between CEVA and the client

Relationship Management

Establish, maintain and develop strong relationships with client globally

• Lead the client through the on-boarding process

Act as the clients’ ‘centre of gravity’ on implementations and issue resolution

Plan and execute regular client meetings to discuss process, issues, mitigations to risks, and introduce development opportunities.

Operational Engagement

Ensure infrastructure for new and additional client solutions is in place including : − Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) − IT set-up and requirements − Vendor introduction and education sessions − Performance management routines

Introduce best practice sharing from other implementations including working jointly across the organization to ensure optimized operations and products are delivered under the highest service quality possible

Ensure that client’s initial routines including monthly report and internal scorecard are prepared timely and accurately as per pre-agreed format and timeline

Commercial Engagement

Maintain oversight of the commercial pipeline to identify potential upcoming large size and ‘ultra-complex’ client implementations

Engage in the closing sales process to assist in securing new wins by representing the implementation methodology and process

Demonstrate competency to clients in terms of smooth on-boarding

Work closely with the opportunity managers, solution engineers and commercial teams to understand the state of the sales pipeline and the specifics of potential new clients in order to prepare to meet their needs.

Education & Qualifications

Bachelor’s Degree / PG Preferred

Experience

Minimum 07+ years of relevant working experience in the logistics industry in similar capacity.

Specialist Knowledge & Skills

PMP / PMI certification-Preferred

Willingness to travel and work on-site on a project basis for (~50-100 days / year)

Prior experience in supply chain solution development Prior commercial experience in engaging with strategic clients

Advanced proficiency in project management tools including MS Project, Excel, and PowerPoint Excellent interpersonal and communication skills

Strong communication and negotiation skills Consistent ability to meet and adhere to deadlines

Passion, initiative and drive to continuously develop and work with creativity and innovation

Strong problem-solving skills and customer service skills Ambitious and result-oriented self-starter with initiative and strong drive

Proficient with Lean, Cellular, and Continuous Improvement concepts, and able to implement them to increase productivity and remove waste.

Experience as a Production, Manufacturing, Operations Leader or as a LEAN / CI / Six Sigma Specialist is essential

Interpersonal & Communication Skills

Excellent Communication and Negotiation skills (verbal and written)