Lead and deliver cross-functional process improvement projects across onboarding, billing, service, cash application, and collections
Translate “golden process” designs into executable actions on the ground
Coach and mentor Green Belt project leads across journey teams
Collaborate with analytics teams to define, track, and baseline CTQ metrics
Drive stakeholder alignment and standardization in fragmented process environments
Requirements :
Certified Lean Six Sigma Black Belt
10-18 years of relevant experience in shared services, finance operations, or customer operations
Proven success in project delivery within large-scale transformation programs
Strong facilitation, problem-solving, and change leadership skills
Led a team Must have handled the project of Black Belt for Transformation Programs in Billing areas
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Project Lead • Bengaluru, Republic Of India, IN
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