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Technical Lead – Incident & Process Management | SDWAN, WLAN, Cisco, Fortigate | Bangalore

Technical Lead – Incident & Process Management | SDWAN, WLAN, Cisco, Fortigate | Bangalore

DigiHelic Solutions Pvt. Ltd.Mangalore, IN
22 hours ago
Job description

Technical Lead – Incident & Process Management | SDWAN, WLAN, Cisco, Fortigate

Experience : 8 Years

Locaiton : Bangalore

Role Overview :

Lead day-to-day operations of the India team, ensure ITIL processes are followed, manage incidents, coordinate with L1 / L2 engineers, and act as the main technical point of contact for global customers.

Key Responsibilities :

  • Drive operational processes (incident, change, problem management).
  • Lead cross-domain incidents and operational crisis management.
  • Ensure proactive service operations and continual improvement initiatives.
  • Coordinate team schedules to cover 24x7 support.
  • Coach L1 / L2 engineers in technical and behavioral skills.
  • Manage relationships with partner companies and escalations.
  • Conduct root cause and impact analyses for major incidents.

Skills & Qualifications :

  • 8+ years in incident / process management or technical lead role in ICT
  • Expert knowledge : SDWAN, WLAN, routing, switching, firewalls (Cisco & Fortigate)
  • ITIL principles, operational governance experience
  • Strong leadership, analytical, and problem-solving skills
  • Effective communication with internal teams and customers (English)
  • Create a job alert for this search

    Technical Lead • Mangalore, IN

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