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Manager, Implementation (SMB)
ConfidentialBengaluru / Bangalore30+ days ago
Job descriptionTrack and improve performance on key metrics and KPIs. Collaborate with Sales, Technical Account Management, and Support to ensure seamless customer journeys. Work with Product & Engineering to enhance product functionality based on customer feedback. Prioritize and manage time effectively, balancing team and customer needs.
Key Deliverables :
- Develop and mentor a team of 6-8 Implementation Managers, fostering growth and performance.
- Resolve customer escalations and maintain positive relationships.
- Drive customer adoption of key features and best practices.
- Improve internal processes to increase efficiency and simplicity.
Role Responsibilities :
Skills Required
Customer Success, Process Improvement, Team Leadership
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Implementation Manager • Bengaluru / Bangalore