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Operations Executive
axureonemumbai, India2 days ago
Job descriptionBachelor’s degree in any discipline (Psychology, Humanities, or Communication is a plus) Strong verbal and written communication skills in English and Hindi Confident on phone / video calls, calm and people-friendly demeanor Comfortable with tools like Google Sheets, Google Calendar, WhatsApp Business Highly organized, detail-oriented, and proactive Prior experience in client servicing, customer support, wellness coordination, or telesales is a plus Freshers with strong communication and soft skills are encouraged to apply Experience with CRM tools or scheduling platforms like Calendly An interest in personal development, mental wellness, or spirituality Career growth & learning opportunities Team-building & fun work culture Performance bonuses as per company policy Leadership Role
We are seeking an Operations Executive to join our team. As an Operations Executive, you’ll play a crucial role in managing the user experience end-to-end. This role blends customer interaction, scheduling, coordination, and light data management.
The Role
Key Responsibilities :
- Manage inbound and outbound user calls to assist with platform navigation and session bookings.
- Coordinate session availability with guides and send timely reminders
- Follow up with users to support conversions and address questions.
- Ensure timely attendance and assist if any session-related issues arise.
- Maintain clear documentation using Google Sheets and internal trackers
- Keep all logs and reports updated, and prepare daily records
- Collect and organize post-session feedback from users
- Communicate effectively in both English and Hindi with empathy and clarity
Ideal Profile
Requirements
Bonus Points If You Have :
Benefits
What's on Offer?
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Operation Executive • mumbai, India