Bilingual Expert (Spanish and English)

Job description

What You Will Be Doing :

• Should have a go-getter attitude in assisting the customers.
• Will be responsible for providing satisfactory customer service and Level-1 troubleshooting.
• Ensure customers' issues are attended and all their concerns are resolved immediately.
• Ensure customer's confidential information is adequately protected and only used for official purposes.
• Communicate with current and existing customers using Internet and different software to give information and answer questions regarding current promotions and offers.
• Follow up with customers to assure satisfaction, respond to queries, and resolve problems.
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Be flexible in an environment by championing and embracing change.

What We Expect You To Have :

What We Offer :

Skills Required

B1, B2