Customer Success Specialist

Company Description

HappyLocate, established in 2016, simplifies employee relocations across 16,000+ pin codes. Whether it's house shifting, pet relocation, office moves, or house search assistance, our advanced technology and customized solutions ensure efficient management from planning to post-move support. Join our growing list of satisfied customers and experience reliable services with HappyLocate.

Job Title - Customer Support Specialist

Location - Bangalore

Job Type - Full Time

Department - Operations

Summary - We are seeking a detail-oriented and customer-focused Customer Support

Executive to join our team. The ideal candidate will serve as the first point of contact for

customers, providing assistance, resolving inquiries, and ensuring a positive experience.

This role requires excellent communication skills, problem-solving abilities, and a

customer-first mindset.

Key Responsibilities :

• Customer Interaction
• Respond to customer inquiries via Phone, Email and Chat
• Handle customer complaints, escalations professionally and promptly
• Problem Resolution
• Investigate and resolve customer issues efficiently
• Follow the TAT for escalation resolution
• Feedback Collection
• Constant feedback from the customers at every stage of the process
• Ensuring improvement in NPS
• Process Adherence
• Documentation and records of every conversation to be maintained
• Following the company and business processes without deviations
• Service Excellence
• Ensuring customer satisfaction by maintaining service standards
• Cross-functional coordination
• Areas of improvement for other team members to enhance the experience of

a customer

Qualifications needed :