Customer Engagement Specialist

Job Title : Customer Engagement Specialist

Department : Digital Marketing

Location : On Site – Shilaj, Ahmedabad

Employment Type : Full-Time

About Us :

Chinmay Finlease Limited is a leading financial services company focused on providing seamless digital solutions to customers across India. We are expanding our team to strengthen our digital presence, app reputation, and customer engagement.

________________________________________

Key Responsibilities :

• Customer Calling & Engagement :
• Proactively call customers to collect feedback, resolve app-related issues, and encourage positive app reviews.
• Address user concerns, assist them in using the app, and provide timely solutions or escalate issues to relevant teams.
• Engage with customers in Hindi and English fluently; knowledge of Kannada, Marathi, or Telugu is a valuable additional asset.
• Online Review & Reputation Management :
• Monitor, respond, and manage user reviews across app stores, Google My Business, social media, and other platforms.
• Handle negative reviews proactively and professionally, converting them into positive customer experiences.
• Collect, coordinate, and publish high-quality video testimonials of satisfied users.
• Collaboration with Digital Marketing & Creative Teams :
• Support digital marketing efforts by providing actionable insights from customer interactions and app performance.
• Collaborate with the creative team to develop engaging content based on user feedback.
• Generate periodic reports on customer feedback, app performance, and review trends.

________________________________________

Required Skills & Experience :

________________________________________

Preferred Qualifications :

________________________________________

What We Offer :

________________________________________

Skills Required

Customer Engagement