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Manager - Collection Strategy

Manager - Collection Strategy

ConfidentialGurgaon / Gurugram
30+ days ago
Job description

Key Responsibilities

  • Monitor and manage collections to meet Annual Operating Plan (AOP) targets (₹8,000–₹10,000 Crores for North Zone)
  • Develop and implement strategies to improve collection efficiencies aligned with organisational objectives
  • Conduct real-time forecasting, re-forecasting, and planning to meet AOP goals
  • Address reconciliation challenges from regional and project-level collations
  • Maintain centralised and standardised data and templates for reviews and monitoring
  • Streamline data collation across North Zone projects and geographies
  • Coordinate with team leaders, regional collection heads, and project teams to ensure unified processes
  • Monitor collection performance through real-time dashboards and address fresh due efficiencies
  • Oversee follow-ups on outstanding cases and resolve stuck cases effectively
  • Conduct detailed reviews of project-wise collection performance
  • Provide actionable insights to improve collection strategies and ensure parity across zones
  • Address regional challenges including construction constraints and project complexities
  • Adapt and implement successful strategies from other zones to suit local needs

Key Skills and Competencies

  • Strong customer centricity with a focus on timely collections and escalation resolution
  • Strategic planning and real-time forecasting aligned with financial goals
  • Excellent communication and stakeholder coordination skills
  • Proven problem-solving ability for reconciliation and process issues
  • Leadership skills with experience managing teams and driving performance
  • Expertise in process optimisation and standardisation of collection workflows
  • High adaptability to regional challenges and ability to manage multiple priorities under pressure
  • Behavioural competencies including empathy, collaboration, and integrity-driven execution

    • Skills Required

    Reconciliation, Pmp, Customer Service, Data Analysis, Healthcare, Health Insurance

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