Manager - Professional Services

Role Overview

We are seeking an experienced professional to join us as Manager – Professional Services , leading a team that delivers data migration, report customization, and client success. The ideal candidate to be a strong people manager with hands-on expertise in solution delivery, while also demonstrating the vision to scale processes and drive long-term service excellence. This role combines operational oversight with strategic input, ensuring day-to-day delivery while laying the foundation for future growth.

About Us

BQE Software is a global leader in SaaS solutions for professional services firms. Our flagship platform, BQE CORE , is an all-in-one solution for project management, billing, accounting, HR, and business intelligence. CORE empowers firms to streamline operations, improve profitability, and deliver better client outcomes. With a robust customer base, BQE continues to innovate and grow, adapting to the evolving needs of our customers and industries worldwide.

Key Responsibilities

Customer Engagement & Relationship Management

• Oversee customer interactions (via email, Zoom, Zendesk, and other platforms) to ensure smooth transitions, accurate requirement gathering, and clear communication.
• Build and maintain strong client relationships, serving as a trusted advisor for escalated or strategic engagements.
• Ensure customers receive effective training, guidance, and change management support during implementations.

Operational Excellence

Team Leadership

Strategic Input & Collaboration

Project & Change Management

Must Have Skills

Preferred Skills