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Executive Collections

Executive Collections

ConfidentialGurgaon / Gurugram
9 days ago
Job description

Key Responsibilities :

Customer Communication

  • Contact customers with overdue payments via phone calls, emails, and letters to negotiate repayment plans.
  • Follow up consistently on promised payments and ensure adherence to agreed-upon repayment terms.

Assessment & Negotiation

  • Investigate and analyze customers' financial situations to propose appropriate and sustainable repayment solutions.
  • Negotiate payment plans with empathy while maintaining a results-driven approach.

    • Documentation & Reporting

  • Maintain accurate records of all customer interactions, agreements, and follow-up actions.
  • Prepare and submit regular reports on collection performance, outstanding debts, and customer updates.

    • Issue Resolution

  • Handle escalated customer complaints and inquiries professionally and efficiently.
  • Collaborate with internal departments (e.g., legal and finance) to escalate and resolve complex cases as necessary.

    • Compliance & Risk Management

  • Ensure all debt collection activities comply with relevant legal regulations and company policies.
  • Stay informed about changes in laws and industry best practices related to collections.

    • Performance Targets

  • Achieve monthly and quarterly collection goals set by the management.
  • Use data and insights to improve collection strategies and increase recovery rates.

    • Requirements : Experience :

  • Minimum 1–2 years of experience in debt collection or a similar role.
  • Experience handling both consumer and commercial debts is preferred.

    • Skills Required

    Debt Recovery, Negotiation Skills, Credit Analysis, Financial Reporting

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    Collection Executive • Gurgaon / Gurugram