BMC Helix AI Ops
GTT Data Solutions LtdPune, Maharashtra, India18 hours ago
Job descriptionDeep knowledge of cross-platform integrations between BHOM and multiple monitoring tools (e.g., SolarWinds, AppDynamics, Azure Monitor, Splunk). Experience with event and metric ingestion pipelines (Kafka, REST APIs, webhook configurations). Designing and implementing auto-remediation workflows using BMC Helix Automation, Runbooks, or third-party automation tools (Ansible, Jenkins, etc.). Hands-on experience integrating AIOps with ITSM (Incident creation, assignment, resolution automation). Ability to define AIOps operational playbooks for Level 1 and Level 2 operations teams. In-depth hands-on experience with BMC Helix AIOps. Expertise in Service Blueprints. Ability to design and optimize AIOps correlation policies. Deep understanding of BHOM modules and data pipelines. Experience with custom ML models and BMC Helix GPT. Knowledge of cross-platform integrations. Experience with event and metric ingestion pipelines. Designing auto-remediation workflows. Integrating AIOps with ITSM. Defining AIOps operational playbooks.
About the Role
AIOps Platform Expertise
In-depth hands-on experience with BMC Helix AIOps – including Situation Management, Root Cause Analysis, Noise Reduction, and Impact Service Modeling.
Responsibilities
- Expertise in Service Blueprints – defining business service topology with impact weightage and dependency mapping.
- Ability to design and optimize AIOps correlation policies using ML-based event correlation and situation scoring.
- Deep understanding of BHOM (BMC Helix Operations Management) modules, data pipelines, and event ingestion architecture.
- Experience in defining custom ML models or using BMC Helix GPT or Cognitive Services for automated event resolution or best action recommendations.
Qualifications
Required Skills
Preferred Skills
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