Customer Support Executive
GramPro Business Services Pvt. Ltd.Kerala, India1 day ago
Job descriptionMake outbound calls (for inbound / outbound remittances, follow‑ups, promotions) Handle inbound customer calls (product queries, transactions, general support) Listen actively, diagnose needs, and offer solutions Maintain accurate call logs and reports Record customer details, interactions, resolutions Update and ensure integrity of customer data Convert leads into sales, meeting targets Deep knowledge of product lineup, features, pricing, policies Stay current on new launches, offers, and updates Follow call center protocols, scripts, and quality standards Track performance metrics (e.g. handle time, CSAT, adherence) Participate in QA reviews Escalate complex issues; coordinate with other teams to resolve
We are hiring for leading NBFC client based in Kochi.
Skills
- Excellent verbal communication in English,Tamil & Hindi; strong active listening
- Ability to multitask and manage high call volumes
- Strong problem‑solving and decision‑making skills
- Basic computer proficiency
- Customer‑centric mindset
Key Responsibilities
Customer Interaction
Data & Record Management
Sales & Conversion
Product Expertise
Quality, Compliance & Escalation
Create a job alert for this search
Customer Support Executive • Kerala, India
Related jobs
- Promoted
Sales Executive
Zayn TechnologyMalappuram, Kerala, India Location : Perinthalmanna, Malappuram.Experience Required : 1–2 Years.Salary Scale : 15,000 Rs - 25,000 Rs.Zayn Technology is a dynamic IT solutions provider with a strong presence across the Middle E...Show moreLast updated: 30+ days ago
- Promoted
Business Development Lead
Thalamus AIMalappuram, IN Location : Remote (India-based candidates working US hours).Thalamus AI is a prompt-based, multi-agent platform built for enterprises to streamline response management for RFPs, bids, questionnaires...Show moreLast updated: 30+ days ago
- Promoted
Customer Relations Executive
SWITRUS HOLIDAYSThrissur, Kerala, India Job Title : Customer Relations Executive (Tele-Sales).Jobs Review : We are looking to hire an experienced, customer-oriented Customer Relation Executive to utilize inbound and outbound telephone call...Show moreLast updated: 5 days ago
- Promoted
Senior Executive - Inbound voice process
EXLKerala, India Handle inbound and outbound customer calls.Deliver exceptional service and ensure high customer satisfaction.Accurately document customer interactions in the system.
Meet individual and team perform...Show moreLast updated: 1 day ago
- Promoted
Sales Executive
Aura HospitalityKerala, India Aura Hospitality is a premium hospitality brand based in Kerala, India, specializing in luxury hotels, boutique resorts, authentic Ayurveda retreats, and corporate MICE solutions.We blend global se...Show moreLast updated: 1 day ago
- Promoted
Oracle Technical Support – Sales & Distribution
Best Infosystems Ltd.Thrissur, IN Oracle Technical Support – Sales & Distribution_Contract (6 Months)_Pan India(Remote).Oracle Technical Support – Sales & Distribution.
Proven experience in Oracle EBS R12 Tech Support, especially ac...Show moreLast updated: 30+ days ago
- Promoted
Horizon VDI Support Specialist
Mastech DigitalPalakkad, IN Job Title : Horizon VDI Support Specialist.Need someone who will serve as the primary technical resource for supporting and maintaining the.
VMware Horizon VDI platform across all levels of the suppo...Show moreLast updated: 16 days ago
- Promoted
Telesales Executive
ClearroMalappuram, IN Multiple Openings (Sales | Customer Support | Backend Operations).Join our fast-growing team and be part of a company that values innovation, quality, and customer satisfaction.Enthusiastic and ded...Show moreLast updated: 26 days ago
- Promoted
- New!
▷ (Only 24h Left) Sales Executive
Zayn TechnologyMalappuram, Kerala, India Location : Perinthalmanna, Malappuram.Experience Required : 1–2 Years.Salary Scale : 15,000 Rs - 25,000 Rs.Zayn Technology is a dynamic IT solutions provider with a strong presence across the Middle E...Show moreLast updated: 6 hours ago
- Promoted
Customer Support Specialist
Fwd CreativesMalappuram, IN Fwd Creatives is a digital agency specializing in web design, development, software, mobile applications, branding, marketing, and production.
We offer a comprehensive suite of services designed to ...Show moreLast updated: 5 days ago
- Promoted
Terminal Support Engineer
Yularatechpalakkad, India Minimum 2 years of experience in working with or providing support for OEM and custom (bespoke) software and hardware solutions within the payments industry .
Terminal Support Engineer, POS Support ...Show moreLast updated: 2 days ago
- Promoted
Customer Technical Support Specialist – SaaS Compliance Platform
BigRioPalakkad, IN Job Title : Customer Technical Support Specialist – SaaS Compliance Platform.Our client is a fast-growing SaaS company helping European organizations manage and maintain compliance with key regulati...Show moreLast updated: 8 days ago
- Promoted
- New!
Voice Associate / Voice Executive
EXLKerala, India Position Title, Responsibility Level - Executive.Permanent / Temporary - Permanent Span of Control, Individual Contributor.
Location - Kochi, India Basic Function.Work Type - Back office - Voice Call...Show moreLast updated: 5 hours ago
- Promoted
Customer Relationship Executive
SWITRUS HOLIDAYSThrissur, Kerala, India Job Title : Customer Relations Executive (Tele-Sales).We are looking to hire an experienced, customer-oriented Customer Relation.
Executive to utilize inbound and outbound telephone calls to achieve...Show moreLast updated: 4 days ago
- Promoted
Customer Support Specialist
Scry AIpalakkad, India Years in Customer Support, Helpdesk, or Client Success.Scry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance.Our platforms C...Show moreLast updated: 9 days ago
- Promoted
Aeka - Product Support
CareStack - Dental Practice ManagementKerala, India The CareStack Implementation Team has the responsibility of onboarding new Prospects into the.This involves handling data from the customer’s legacy systems, which can be.The team is tasked with ex...Show moreLast updated: 1 day ago
- Promoted
Telesales Executive
TechDoQuestthrissur, India Respond to customer inquiries via phone, email, chat or other channels in a professional, empathetic, and timely manner.Provide accurate information about ICICI Lombard’s insurance products (motor,...Show moreLast updated: 9 days ago
- Promoted
Graduate Trainee-Customer Support Team
Envertiz ConsultancyKerala, India The ideal candidate should have.This role is ideal for recent graduates who are passionate about delivering exceptional customer service and seeking to build a career in a professional and fast-pac...Show moreLast updated: 1 day ago