General Manager - Client Servicing

Company Description

Beatit Entertainment, established in 2012, has quickly risen to prominence by focusing on client satisfaction and the successful execution of events. Specializing in marketing and operation management for events and sports, the company has delivered numerous successful projects in these industries. Beatit Entertainment excels in organizing music concerts, sporting leagues, and corporate events. Our mission is to create unforgettable experiences through events and retail branding. We also set high standards in Artist Management and Promotions, combining quality talent, professionalism, and a commitment to independent artists.

Role Description

This is a full-time on-site role for a General Manager - Client Servicing, based in New Delhi. The General Manager will oversee client relations, ensuring customer satisfaction through exceptional service and effective communication. Responsibilities include managing client services, tracking performance metrics, handling client inquiries, and coordinating with various departments to deliver seamless event experiences. The General Manager will also be responsible for developing strategies to improve client engagement and service quality.

Qualifications

6+ Years of experience in Client Services, Client Relations, and Customer Satisfaction skills

Experience in Presentation & proposal creation and management.

Experience in end to end client servicing from planning to execution.

Strong Communication and Customer Service skills

Excellent leadership and organizational skills

Ability to manage multiple projects and deadlines efficiently

Experience in the events or sports industry is preferred

Bachelor's degree in Marketing, Business Management, or related field