Associate | Senior Network Engineer

Your responsibilities :

• Deploy, maintain, and operate the non-trading network infrastructure (switches, routers and wireless access points) in strict adherence with the defined procedures with the aim of highest operational stability.
• Monitor and manage incoming support tickets related to network issues, performance, and connectivity, performing timely troubleshooting to identify root causes and implement effective solutions
• Execute, maintain and improve the operational processes and activities, deliver according to the highest quality and standards, ensuring high service delivery levels, compliance and customer satisfaction.
• Conduct incident investigation, communication and resolution.
• Perform out of business hours support activities and participate to on-call rotation.
• Create, maintain and report KPIs.
• Support internal and external audits activities, as well as resolution of findings.
• Strictly adhere to corporate processes, standards, policies and operational procedures.
• Investigate and implement operations automation where relevant.

Your profile :