Senior Collections Specialist

Accounts Receivable Analyst Job Summary

We are seeking a skilled Accounts Receivable Analyst to join our team. As an experienced professional in accounts receivable, you will be responsible for managing customer invoices, resolving payment discrepancies, and ensuring timely collection of outstanding balances.

• Key Responsibilities :
• Partner with invoicing teams, sales, and customer success to resolve customer inquiries promptly
• Facilitate accurate recording of payments, including ACH / wires, checks, credit cards, and chargeback processing
• Month-end reconciliation of collections
• Daily collection efforts, including dynamic collection and communication strategies to optimize collection channels and solutions based on delinquent account history
• Propose and execute processes to automate or expedite procedures
• Monitor the Accounts Receivable inbox to ensure timely response, redirection, or escalation of internal and external customer inquiries
• Generate aging reports and provide metrics around collections as needed

Required Skills and Qualifications :

To succeed in this role, you will need :

Benefits :

This role offers a competitive salary and benefits package, including :

About Our Team :

Our Order-to-Cash team is dedicated to providing exceptional customer service and support. We are committed to identifying opportunities for operational improvements and system optimization, ensuring our customers receive timely and accurate responses to their inquiries.

We foster a culture of collaboration, innovation, and continuous learning, where everyone has the opportunity to grow and develop their skills. If you are passionate about delivering exceptional results and making a meaningful impact, we encourage you to apply for this exciting opportunity.