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AgileEngine - ServiceNow ITOM Architect - CMDB

AgileEngineIndore

30+ days ago

Job description

Role : ServiceNow ITOM Architect & CMDB Expert

Experience : 6+ Years

Employment Type : Full-time

Job Overview :

We are looking for a highly experienced ServiceNow ITOM Architect & CMDB Expert with over 6 years of focused experience to join our team. You will be responsible for architecting and implementing a scalable, governed CMDB that adheres to CSDM best practices. This role requires deep technical expertise in ITOM Visibility, Discovery, and Service Mapping, as well as a proven ability to lead complex integrations with third-party monitoring tools. You will be a key player in driving our digital transformation, providing architectural direction, and mentoring junior team members.

What You Will Do :

Architect and implement a scalable, governed CMDB (Configuration Management Database) solution from the ground up, ensuring it aligns with CSDM (Common Service Data Model) best practices.
Lead the configuration and deployment of ServiceNow ITOM Visibility tools, including Discovery and Service Mapping, to automatically populate and maintain the CMDB.
Integrate various third-party monitoring platforms such as SCCM, Dynatrace, and SolarWinds into the ServiceNow ecosystem to enrich CMDB data and enhance operational insights.
Define and manage CI (Configuration Item) class structure, data modeling, reconciliation rules, and data health reporting to ensure CMDB accuracy and integrity.
Collaborate with cross-functional teams to ensure optimal platform performance, compliance with security standards, and operational readiness of all ITOM solutions.
Create comprehensive architectural documentation, mentor junior developers, and actively participate in technical reviews to maintain high standards.
Support long-term CMDB governance, ensure process alignment, and contribute to broader digital transformation initiatives.

Must-Haves :

6+ years of ServiceNow experience with a strong focus on ITOM, Discovery, and CMDB architecture.

Deep knowledge of CSDM, CI data modeling, and multi-environment discovery strategies.

Strong background in integrating infrastructure monitoring tools (e.g., SCCM, Dynatrace, SolarWinds).

Expert-level scripting skills in Glide, JavaScript, and REST APIs.

Demonstrated ability to own architectural conversations, lead delivery teams, and guide stakeholder alignment.

Excellent communication, documentation, and remote collaboration skills.

Upper-Intermediate English level.

(ref : hirist.tech)

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