Job Title : Project Delivery & Vendor Relations Manager (Remote – India)
Location : Remote – Anywhere in India
Experience Required : 5–7 years (Minimum 2 years in team leadership / management)
Salary : ₹45,000 / month starting, with minor flexibility based on skills & experience
Job Type : Full-time, Remote
About the Role
We are Vanan Online Services, Inc., a global leader in transcription, translation, captioning,
and related services. We’re looking for an experienced Project Delivery & Vendor
Relations Manager to lead our vendor operations, manage project execution, and ensure the
highest standards of quality and customer satisfaction.
This is a remote position open to candidates across India who are skilled in managing
people, processes, and partnerships across global time zones.
What You’ll Do
Vendor & Resource Management
- Manage and maintain relationships with vendors worldwide.
- Hire and onboard new vendors / resources to meet service demand.
- Keep vendor availability aligned with incoming project requirements.
- Negotiate and control vendor costs within budget.
- Evaluate the quality of work delivered by vendors to ensure we only work with
the best for top-quality output.
Team & Project Operations
Lead the production / project coordination team to ensure smooth and timely projectdelivery.
Monitor performance, provide coaching, and give constructive feedback.Handle performance appraisals and manage attrition.Coordinate with clients (including US-based) to understand requirements and giveupdates.
Manage escalations and resolve them promptly.Quality Management
Oversee Quality Issues (QI) and Request-for-Changes (RFC) to prevent customerdissatisfaction or refunds.
Identify recurring issues and implement solutions.Research & Process Improvement
Keep track of industry trends and client needs.Suggest process improvements to increase efficiency, quality, and client satisfaction.What We’re Looking For
5–7 years of relevant experience with at least 2 years in team management.Excellent written and verbal communication skills.Proven success in vendor management, vendor hiring, and project coordination.Strong background in quality management and performance evaluation.Client-facing skills to handle escalations professionally.Experience with remote collaboration tools (Microsoft Teams, Google Meet, CRMs).Bonus Points For
Experience in service-based industries like translation, transcription, or BPO / KPO.International client handling experience.Budget and cost control expertise.Important Note on Experience
This role is ideal for candidates with 5–7 years of relevant experience. While we
appreciate experienced professionals, those with 10+ years and significantly higher salary
expectations may find this role’s scope and budget less suitable.
HR Contact Details : Shirly - 9176466866