Front Office Supervisor

We are looking for a highly skilled and experienced Front Office Supervisor / Executive to join our team in the hospitality industry. The ideal candidate will have knowledge of hotel management systems, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Roles and Responsibility

• Supervise front office operations, including reception, concierge, and bell captain duties.
• Manage guest complaints and resolve issues professionally and courteously.
• Coordinate with other departments, such as housekeeping and maintenance, to ensure seamless service delivery.
• Implement effective strategies to improve customer satisfaction and loyalty.
• Maintain accurate records and reports, including guest feedback and operational metrics.
• Train and develop staff members to enhance their skills and performance.

Job Requirements